Ithaca College School of Business

Education
PhD	College of Business and Economics, Lehigh University, Bethlehem, PA (Dissertation: The WIPO Patent Harmonization Treaty: The Impact of a First-To-File Priority Claim Basis on Technological Innovation in the United States)
MIM	American Graduate School of International Management (Thunderbird), Glendale, AZ
MBA	Edwin L. Cox Schoolof Business, Southern Methodist University, Dallas, TX
BA	Haverford College, Haverford, PA

Education

PhD

College of Business and Economics, Lehigh University, Bethlehem, PA (Dissertation: The WIPO Patent Harmonization Treaty: The Impact of a First-To-File Priority Claim Basis on Technological Innovation in the United States)

MIM

American Graduate School of International Management (Thunderbird), Glendale, AZ

MBA

Edwin L. Cox Schoolof Business, Southern Methodist University, Dallas, TX

Haverford College, Haverford, PA

Academic Appointments
8/02-present	Associate Professor, Marketing, Ithaca College School of Business
Summer 2002	Visiting Professor, Higher Business School, Siberian Aerospace University, Krasnoyarsk, Russia
2000-02	Assistant Professor, Marketing, SUNY College at Oneonta, NY
1996-00	Assistant Professor, Marketing, Marist College, Poughkeepsie, NY
1992-96	Assistant Professor, Ithaca College School of Business

Academic Appointments

8/02-present

Associate Professor, Marketing, Ithaca College School of Business

Summer 2002

Visiting Professor, Higher Business School, Siberian Aerospace University, Krasnoyarsk, Russia

2000-02

Assistant Professor, Marketing, SUNY College at Oneonta, NY

1996-00

Assistant Professor, Marketing, Marist College, Poughkeepsie, NY

1992-96

Assistant Professor, Ithaca College School of Business

Professional and Consulting Experience
1998-present	Content Provider, Phlip and WebCT programs, Active Learning Technologies, West Park, NC
2001-02	Marketing Study, United Way of Otsego and Delware Counties
1999-00	Graduate Programs Marketing Study, School of Graduate and Continuing Education, Marist College
1998	External Marketing Assessment, Team Hudson Valley/Empire State Development Corporation

Professional and Consulting Experience

1998-present

Content Provider, Phlip and WebCT programs, Active Learning Technologies, West Park, NC

2001-02

Marketing Study, United Way of Otsego and Delware Counties

1999-00

Graduate Programs Marketing Study, School of Graduate and Continuing Education, Marist College

1998

External Marketing Assessment, Team Hudson Valley/Empire State Development Corporation

Courses Recently Taught
Principles of Marketing
Sales Management
Promotion Management

Courses Recently Taught

Principles of Marketing

Sales Management

Promotion Management

Recent Publications
"New Frontiers in CyberSmear: Strategies for Dealing with Uncontrolled Information," with Kelly, E., Proceedings of the 25th Annual McMaster World Congress: Management of Electronic Business, Hamilton, ON (January 2004).
"The Strategy of Intellectual Capital Management: Industry Factors," with Rothberg, H. and McKay, E., Proceedings of the 25th Annual McMaster World Congress: Management of Intellectual Capital and Innovation, Hamilton, ON (January 2004).
"Russia is Much More Than Moscow: Building a Business Program in Siberia," with Insigna, R. and Kureshov, V., Business Education and Emerging Market Economies, Kluwer, forthcoming (P).
"Intellectual Capital, Competitive Intelligence and the Economic Espionage Act," with Carr, C. and Rothberg, H., International Journal of Learning and Intellectual Capital (forthcoming) (A).
"Legal and Privacy Issues Surrounding Customer Databases and E-Merchant Bankruptcies: Reflections on Toysmart.com," with Kelly, E., Industrial Management and Data Systems, forthcoming (A).
"Intellectual Capital at the National Level: Measurement and Management Issues," with Rothberg, H., Global Business and Economics Review--Anthology 2003, 148-156 (2003).
"Cybersmear: David and Goliath Redux?" with Kelly, E., Global Business and Economics Review--Anthology 2003, 168-173 (2003).
"Collaborator Certification: Protecting Knowledge in E-Business Networks," with Rothberg, H., Advances in Competitiveness Research 11(1): 152-164 (2003) (A)
"The Patenting Process, Innovation, and Size," Knowledge, Technology & Policy, 15(4):24-36 (2003).
"Competitive Intelligence and the Risk/Reward Environment: Conditions for Use," with Rothberg, H., 2003 Conference on Competition in a Dynamic World, American SOciety for Competitiveness, Washington, DC (October 2003).
"Cybersmear: David and Goliath Redux?" with Kelly, E., 2003 Business & Economics Society International Conference, San Francisco, July 24-28, 53 (abstract) (2003).
"Intellectual Capital at the National Level: Measurement and Management Issues," with Rothberg, H., 2003 Business & Economics Society International Conference, San Francisco, July 24-28, 52 (abstract) (2003).
"Customer Databases and E-Business Bankruptcies: Business-to-Business Privacy Issues," with Kelly, E., Marketing and Public Policy Conference Proceedings 2003, 159-161, Washington, DC, May 29-31, (2003) (abstract).
"Consumer Complaining Behavior and Public Policy," with Eckrich, D., Marketing and Public Policy Conference Proceedings 2003, 129-131, Washington, DC, May 29-31 (2003)
"Protecting E-Business Knowledge Assets in Collaborator Networks," with Carr, C. & Rothberg, H., 24th Annual McMaster World Congress: Management of Electronic Business, Hamilton, ON, January 15-17 (electronic proceedings) (2003).
"A Risk Framework for Knowledge Management," with Rothberg, H., 24th Annual McMaster World Congress: Management of Intellectual Capital and Innovation, Hamilton, ON, January 15-17 (electronic proceedings) (2003).
"The U.S. Export Control System: Patterns and Trends," with Knutti, S., Journal of Global Competitiveness, Proceedings of the 2002 American Society for Competitiveness Conference, Washington, DC, October 10-12, 260-269 (2002).
"Measuring and Managing Intellectual Capital," with Rothberg, H. & Wuerz, J., Journal of Global Competitiveness, Procedings of the 2002 American Society for Competitiveness Conference, Washing, DC, October 10-12, 423-431 (2002).
"Managing Competitive Capital from the Outside In," with Rothberg, H. and Carr, C., Business and Economics Society International Conference, Montreal, QC, 106 (abstract) (2002).
"Intellectual Capital, Competitive Intelligence, and the Economics Espionage Act," with Carr, C. and Rothberg, H., Academy of Legal Studies in Business, 77th Annual Meeting, Las Vegas, 71 (abstract) (2002).
"Competitive Intelligence and the Intellectual Capital Framework," with Rothberg, H., 5th World Congress on the Management of Intellectual Capital, 23rd Annual McMaster World Congress, Hamilton, ON, (electronic proceedings) (2002).
"Patents and the Internet," 3rd World Congress on the Management of Electronic Commerce, 23rd Annual McMaster World Congress, Hamilton, ON (electronic proceedings) (2002).
"Competitive Capital: A Fourth Pillar of Intellectual Capital?" with H. Rothberg, in N. Bontis, ed., World Congress on Intellectual Capital Readings, Woburn, MA: Butterworth-Heinemann (2002), 94-103.
"Consumer Affairs Responses to Unsolicited Customer Compliments," with Eckrich, D., Journal of Marketing Management, 17:3/4 (April), 321-340 (2001).
"Competitive Capital," with Rothberg, H., 4th World Congress on the Management of Intellectual Capital, 22nd Annual McMaster World Congress, Hamilton, ON (electronic proceedings) (2001).
"E-Business Across the Value Chain," with Rothberg, H., 2nd World Congress on the Management of Electronic Commerce, 22nd Annual McMaster World Congress, Hamilton, ON (electronic proceedings) (2001).
"A Comparison of Student Evaluations Before and After the Conclusion of a Marketing Course," with Eckrich, D., The Journal of the Association of Marketing Eductators, 3:3 (Spring), 152-163 (2000).
"Intellectual Capital and Competitiveness: Guidelines for Policy," with H. Rothberg, Competitiveness Review, Summer/Fall, 10:2, 192-198 (2000).
"Managing Competitive Capital in the New Economy, with Rothberg, H and Carr, C., 2001 Institute of Behavioral and Applied Management Conference, Charleston, SC, 44 (abstract in proceedings) (2001.
"Collaborator Certification: Protecting Knowledge in E-Business Networks," with Rothberg, H. and Carr, C., Global Competitiveness (Proceeedings of the 2001 American Society for Competitiveness Conference), Washington, DC 552-560 (2001).
"Technology Entrepreneurs: Domestic and Foreign Innovation Strategies," R&D Opportunity & Technological Entrepreneurship (Proceedings of the R&D Management Conference), Dublin, Ireland, 149-156 (2001)
"Intellectual Capital Protection Across Borders," with Rothberg, H., R&D Opportunity & Technological Entrepreneurship (Proceedings of the R&D Management Conference), Dublin, Ireland, 141-148 (2001).
"Surety, Inc.," with D. Eckrich and Wortman, S. in R. Stone & R. Jacobs, Successful Direct Marketing Methods, 7th Edition, New York: McGraw-Hill, 178-179 (2001).
"Intellectual Capital, Competitive Intelligence, and the Economic Espionage Act of 1996," with C. Carr and H. Rothberg, Marketing and Public Policy Conference Proceedings, Hill, R.P. and Taylor, C. eds., Washington, DC, 127-128 (2001).
Consumer Affairs Responses to Unsolicited Customer Compliments," with D. Eckrich, Journal of Marketing Management, 17:3/4 321-340 (April 2001).
"The Latin American Business Environment: Patent Protection Issues," with A. Nhuch, International Journal of Public Administration, 23:5-8, 1285-1309 (2000).
"Generating and Protecting Competitive Capital From the Outside In," with H. Rothberg and C. Carr, 2000 Institute of Behavioral and Applied Management Conference, San Diego, CA (2000)
"Innovation Across Borders: Filing Patents in Multiple Countries," Proceedings of the 2000 American Society for Competitiveness Conference, Atlanta, GA (2000).
"B2B Internet Applications: Strategic Considerations," with H. Rothberg, Proceedings of the 2000 American Society for Competitiveness Conference, Atlanta, GA (2000).
"New Product Planning & Development: The Effects of Foreign Filing Intentions," Proceedings of the 2000 Conference, Academy of International Business Northeast Regional Meeting, Ithaca, NY, 46-58 (2000)
"Gray Markets: Pricing Components and Policy Responses," Marketing & Public Policy Conference Proceedings 2000, Washington, DC, 3-4 (2000)
"Electronic Business, Competitive Capital, and Public Policy," with H. Rothberg (electronic proceedings), 1st World Conference on the Management of Electronic Commerce--21st Annual McMaster Business Conference, Hamilton, Ontario (2000).
"Entering the Japanese Retail Market: Survival of the Fittest?" with J. Maskulka and T. Maskulka, in R. Aggerwal, ed., Restructuring Japanese Business for Growth: Strategy, Finance, Management, and Marketing Perspectives, Boston: Kluwer Academic Publishers, 259-274 (1999).
"Inventive Behavior and Patent Protection," International Journal of Technology Management, 18:5/6/7/8, 510-519 (1999).
"Patent Law and New Product Development: Does Priority Claim Basis Make a Difference?" American Business Law Journal, 36:2, Winter, 327-347 (1999).
"Public Event Networks: An Application of Marketing Theory to Sporting Events," with R. Kushner, European Journal of Marketing, 33:3-4, 348-364 (1999).
"Intellectual Capital & Competitiveness: Guidelines for Policy," with H. Rotherg, Proceedings of the 1999 American Society for Competitiveness Conference, Atlanta, GA, 270-277 (1999).
"Competiive Capital: A Sustainable Source for Competitive Advantage," with H. Rothberg, Proceedings of the 1999 American Society for Competitiveness Conference, Atlanta, GA, 270-277 (1999).
"Low-Level Trade Sanctions," Proceedings of the 1999 American Society for Competitiveness Conference, Atlanta, GA, 375-382 (1999).
"Intellectual Capital, Competitive Intelligence, and Services," with H. Rothberg, 1999 SERVSIG Services Research Conference: Jazzing into the New Millennium, Fisk, R. and Glynn, L., eds., New Orleans, LA, 15-20 (1999).
Recent Presentations (NOTE: Presentations published in the Proceedings will be listed under Publications.)
:"The New Frontiers of Corporate Finance," Roundtable participant, Business & Economics Society International Conference 2003, San Francisco, July 24-28 (2003).
"Customer Databases and E-Business Bankruptcies: Business-to-Business Privacy Issues," with Kelly, E., accepted for poster presentation at the 2003 American Marketing Association Marketing & Public Policy Conference, Washington, DC, May 29-31 (2003).
"Capital Democratization," Roundtable participant, Business & Economics Society International Conference 2002, Montreal, QC, July 24-29 (2002).
"E-Business and the Intelligence Challenge," with H. Rothberg, 2001 Society of Competitive Intelligence Professionals Annual International Conference & Exhibit, Seattle, WA (2001).
"Intellectual Capital and Competitive Intelligence," with H. Rothberg, Society of Competitive Intelligence Professionals Academic Conference, Philadelphia, PA (2000).
The Mastering Business Project: A State-of-the-Art New-Media Package for Management Education," with H. Rothberg, 2000 American Society for Competitiveness Conference, Atlanta, GA (2000).
"Leveraging & Protecting Intellectual Capital: International Considerations," with H. Rothberg, 2000 Conference, Academy of International Business Northeast U.S. Regional Meeting, Ithaca, NY (2000).

Recent Publications

"New Frontiers in CyberSmear: Strategies for Dealing with Uncontrolled Information," with Kelly, E., Proceedings of the 25th Annual McMaster World Congress: Management of Electronic Business, Hamilton, ON (January 2004).

"The Strategy of Intellectual Capital Management: Industry Factors," with Rothberg, H. and McKay, E., Proceedings of the 25th Annual McMaster World Congress: Management of Intellectual Capital and Innovation, Hamilton, ON (January 2004).

"Russia is Much More Than Moscow: Building a Business Program in Siberia," with Insigna, R. and Kureshov, V., Business Education and Emerging Market Economies, Kluwer, forthcoming (P).

"Intellectual Capital, Competitive Intelligence and the Economic Espionage Act," with Carr, C. and Rothberg, H., International Journal of Learning and Intellectual Capital (forthcoming) (A).

"Legal and Privacy Issues Surrounding Customer Databases and E-Merchant Bankruptcies: Reflections on Toysmart.com," with Kelly, E., Industrial Management and Data Systems, forthcoming (A).

"Intellectual Capital at the National Level: Measurement and Management Issues," with Rothberg, H., Global Business and Economics Review--Anthology 2003, 148-156 (2003).

"Cybersmear: David and Goliath Redux?" with Kelly, E., Global Business and Economics Review--Anthology 2003, 168-173 (2003).

"Collaborator Certification: Protecting Knowledge in E-Business Networks," with Rothberg, H., Advances in Competitiveness Research 11(1): 152-164 (2003) (A)

"The Patenting Process, Innovation, and Size," Knowledge, Technology & Policy, 15(4):24-36 (2003).

"Competitive Intelligence and the Risk/Reward Environment: Conditions for Use," with Rothberg, H., 2003 Conference on Competition in a Dynamic World, American SOciety for Competitiveness, Washington, DC (October 2003).

"Cybersmear: David and Goliath Redux?" with Kelly, E., 2003 Business & Economics Society International Conference, San Francisco, July 24-28, 53 (abstract) (2003).

"Intellectual Capital at the National Level: Measurement and Management Issues," with Rothberg, H., 2003 Business & Economics Society International Conference, San Francisco, July 24-28, 52 (abstract) (2003).

"Customer Databases and E-Business Bankruptcies: Business-to-Business Privacy Issues," with Kelly, E., Marketing and Public Policy Conference Proceedings 2003, 159-161, Washington, DC, May 29-31, (2003) (abstract).

"Consumer Complaining Behavior and Public Policy," with Eckrich, D., Marketing and Public Policy Conference Proceedings 2003, 129-131, Washington, DC, May 29-31 (2003)

"Protecting E-Business Knowledge Assets in Collaborator Networks," with Carr, C. & Rothberg, H., 24th Annual McMaster World Congress: Management of Electronic Business, Hamilton, ON, January 15-17 (electronic proceedings) (2003).

"A Risk Framework for Knowledge Management," with Rothberg, H., 24th Annual McMaster World Congress: Management of Intellectual Capital and Innovation, Hamilton, ON, January 15-17 (electronic proceedings) (2003).

"The U.S. Export Control System: Patterns and Trends," with Knutti, S., Journal of Global Competitiveness, Proceedings of the 2002 American Society for Competitiveness Conference, Washington, DC, October 10-12, 260-269 (2002).

"Measuring and Managing Intellectual Capital," with Rothberg, H. & Wuerz, J., Journal of Global Competitiveness, Procedings of the 2002 American Society for Competitiveness Conference, Washing, DC, October 10-12, 423-431 (2002).

"Managing Competitive Capital from the Outside In," with Rothberg, H. and Carr, C., Business and Economics Society International Conference, Montreal, QC, 106 (abstract) (2002).

"Intellectual Capital, Competitive Intelligence, and the Economics Espionage Act," with Carr, C. and Rothberg, H., Academy of Legal Studies in Business, 77th Annual Meeting, Las Vegas, 71 (abstract) (2002).

"Competitive Intelligence and the Intellectual Capital Framework," with Rothberg, H., 5th World Congress on the Management of Intellectual Capital, 23rd Annual McMaster World Congress, Hamilton, ON, (electronic proceedings) (2002).

"Patents and the Internet," 3rd World Congress on the Management of Electronic Commerce, 23rd Annual McMaster World Congress, Hamilton, ON (electronic proceedings) (2002).

"Competitive Capital: A Fourth Pillar of Intellectual Capital?" with H. Rothberg, in N. Bontis, ed., World Congress on Intellectual Capital Readings, Woburn, MA: Butterworth-Heinemann (2002), 94-103.

"Consumer Affairs Responses to Unsolicited Customer Compliments," with Eckrich, D., Journal of Marketing Management, 17:3/4 (April), 321-340 (2001).

"Competitive Capital," with Rothberg, H., 4th World Congress on the Management of Intellectual Capital, 22nd Annual McMaster World Congress, Hamilton, ON (electronic proceedings) (2001).

"E-Business Across the Value Chain," with Rothberg, H., 2nd World Congress on the Management of Electronic Commerce, 22nd Annual McMaster World Congress, Hamilton, ON (electronic proceedings) (2001).

"A Comparison of Student Evaluations Before and After the Conclusion of a Marketing Course," with Eckrich, D., The Journal of the Association of Marketing Eductators, 3:3 (Spring), 152-163 (2000).

"Intellectual Capital and Competitiveness: Guidelines for Policy," with H. Rothberg, Competitiveness Review, Summer/Fall, 10:2, 192-198 (2000).

"Managing Competitive Capital in the New Economy, with Rothberg, H and Carr, C., 2001 Institute of Behavioral and Applied Management Conference, Charleston, SC, 44 (abstract in proceedings) (2001.

"Collaborator Certification: Protecting Knowledge in E-Business Networks," with Rothberg, H. and Carr, C., Global Competitiveness (Proceeedings of the 2001 American Society for Competitiveness Conference), Washington, DC 552-560 (2001).

"Technology Entrepreneurs: Domestic and Foreign Innovation Strategies," R&D Opportunity & Technological Entrepreneurship (Proceedings of the R&D Management Conference), Dublin, Ireland, 149-156 (2001)

"Intellectual Capital Protection Across Borders," with Rothberg, H., R&D Opportunity & Technological Entrepreneurship (Proceedings of the R&D Management Conference), Dublin, Ireland, 141-148 (2001).

"Surety, Inc.," with D. Eckrich and Wortman, S. in R. Stone & R. Jacobs, Successful Direct Marketing Methods, 7th Edition, New York: McGraw-Hill, 178-179 (2001).

"Intellectual Capital, Competitive Intelligence, and the Economic Espionage Act of 1996," with C. Carr and H. Rothberg, Marketing and Public Policy Conference Proceedings, Hill, R.P. and Taylor, C. eds., Washington, DC, 127-128 (2001).

Consumer Affairs Responses to Unsolicited Customer Compliments," with D. Eckrich, Journal of Marketing Management, 17:3/4 321-340 (April 2001).

"The Latin American Business Environment: Patent Protection Issues," with A. Nhuch, International Journal of Public Administration, 23:5-8, 1285-1309 (2000).

"Generating and Protecting Competitive Capital From the Outside In," with H. Rothberg and C. Carr, 2000 Institute of Behavioral and Applied Management Conference, San Diego, CA (2000)

"Innovation Across Borders: Filing Patents in Multiple Countries," Proceedings of the 2000 American Society for Competitiveness Conference, Atlanta, GA (2000).

"B2B Internet Applications: Strategic Considerations," with H. Rothberg, Proceedings of the 2000 American Society for Competitiveness Conference, Atlanta, GA (2000).

"New Product Planning & Development: The Effects of Foreign Filing Intentions," Proceedings of the 2000 Conference, Academy of International Business Northeast Regional Meeting, Ithaca, NY, 46-58 (2000)

"Gray Markets: Pricing Components and Policy Responses," Marketing & Public Policy Conference Proceedings 2000, Washington, DC, 3-4 (2000)

"Electronic Business, Competitive Capital, and Public Policy," with H. Rothberg (electronic proceedings), 1st World Conference on the Management of Electronic Commerce--21st Annual McMaster Business Conference, Hamilton, Ontario (2000).

"Entering the Japanese Retail Market: Survival of the Fittest?" with J. Maskulka and T. Maskulka, in R. Aggerwal, ed., Restructuring Japanese Business for Growth: Strategy, Finance, Management, and Marketing Perspectives, Boston: Kluwer Academic Publishers, 259-274 (1999).

"Inventive Behavior and Patent Protection," International Journal of Technology Management, 18:5/6/7/8, 510-519 (1999).

"Patent Law and New Product Development: Does Priority Claim Basis Make a Difference?" American Business Law Journal, 36:2, Winter, 327-347 (1999).

"Public Event Networks: An Application of Marketing Theory to Sporting Events," with R. Kushner, European Journal of Marketing, 33:3-4, 348-364 (1999).

"Intellectual Capital & Competitiveness: Guidelines for Policy," with H. Rotherg, Proceedings of the 1999 American Society for Competitiveness Conference, Atlanta, GA, 270-277 (1999).

"Competiive Capital: A Sustainable Source for Competitive Advantage," with H. Rothberg, Proceedings of the 1999 American Society for Competitiveness Conference, Atlanta, GA, 270-277 (1999).

"Low-Level Trade Sanctions," Proceedings of the 1999 American Society for Competitiveness Conference, Atlanta, GA, 375-382 (1999).

"Intellectual Capital, Competitive Intelligence, and Services," with H. Rothberg, 1999 SERVSIG Services Research Conference: Jazzing into the New Millennium, Fisk, R. and Glynn, L., eds., New Orleans, LA, 15-20 (1999).

Recent Presentations (NOTE: Presentations published in the Proceedings will be listed under Publications.)

:"The New Frontiers of Corporate Finance," Roundtable participant, Business & Economics Society International Conference 2003, San Francisco, July 24-28 (2003).

"Customer Databases and E-Business Bankruptcies: Business-to-Business Privacy Issues," with Kelly, E., accepted for poster presentation at the 2003 American Marketing Association Marketing & Public Policy Conference, Washington, DC, May 29-31 (2003).

"Capital Democratization," Roundtable participant, Business & Economics Society International Conference 2002, Montreal, QC, July 24-29 (2002).

"E-Business and the Intelligence Challenge," with H. Rothberg, 2001 Society of Competitive Intelligence Professionals Annual International Conference & Exhibit, Seattle, WA (2001).

"Intellectual Capital and Competitive Intelligence," with H. Rothberg, Society of Competitive Intelligence Professionals Academic Conference, Philadelphia, PA (2000).

The Mastering Business Project: A State-of-the-Art New-Media Package for Management Education," with H. Rothberg, 2000 American Society for Competitiveness Conference, Atlanta, GA (2000).

"Leveraging & Protecting Intellectual Capital: International Considerations," with H. Rothberg, 2000 Conference, Academy of International Business Northeast U.S. Regional Meeting, Ithaca, NY (2000).

Professional Affiliations
American Marketing Association
Academy of Marketing Science
Communications Association of the Southern Tier
American Society for Competitiveness, Board of Directors
Institute of Industrial Engineers
International Association for the Advancement of Teaching and Research in Intellectual Property
Product Development and Management Association

Honors & Awards
Outstanding Reviewer Award, 1999 American Society for Competitiveness Conference, Atlanta, GA.
Outstanding Reviewer Award, 1998 American Society for Competitiveness Conference, Boston, MA
Outstanding Paper Award, MCB University Press 1997 Awards for Excellence, Benchmarking for Quality Management and Technology (3:1, 1996).
Outstanding Paper Award, 5th Annual Conference on U.S. Competitiveness in the Global Marketplace, American Society for Competitiveness, Boston, MA (1994).

Back to School of Business | Ithaca College Home | Top

This page maintained by: Wendy Fonder
Last updated on June 22, 2004

G. Scott Erickson