General Computer, Network and Telephone Assistance
We're your first resource for the questions you have about computers, the network, or the telephone system at Ithaca College. You should call us when...

Problem Reporting and Dispatch
When a problem can't be solved over the phone, we'll create a new Issue in our online Helpdesk system and a technician or other support person will investigate further. What you can expect...

Password Changes
Forgot your password? The Helpdesk can reset it for you. Passwords MUST be changed in person at the Helpdesk and you MUST bring your ID when requesting a password change.

Equipment Loans
We have computers and other items in our Loaner Equipment Program for use by staff and faculty members.

System Status Line
The System Status Line is a telephone menu option of the Helpdesk. If you suspect that there is a system or network problem, call 4-3282 and choose option #1. You'll hear a recorded message giving information about current system problems or outages. If no problems are indicated, you'll have the option to speak with a Helpdesk consultant for further assistance.

Helpdesk-Alert Mailing List
The Helpdesk-Alert mailing list is a moderated mailing list used to notify interested members of the IC Community of planned computer system or network outages, as well as unplanned problems of a serious or long-term nature. To subscribe to this list, just enter your Ithaca College e-mail address on the Helpdesk home page.

Web System Status
The Computing home page has a System Notices section to keep the IC Community informed of both scheduled downtimes and unplanned system problems.