• General Tips

• Password Tips

• Printing Problems

• Mouse/Keyboard Problems

• Removable Disk Problems (floppy, ZIP, CD drives)

• #1 Tip - If your computer is acting "flaky," simply quitting your applications and restarting (rebooting) will often solve the problem (really!).
  
  
• Cables can come lose and sound/brightness controls can get bumped. Check your cable connections and control knobs before calling for help.
  
  
• Find out if others are also having the problem (especially if you are trying to connect to a Novell server or the Internet, for example). This will help us determine if the problem extends beyond your personal workstation.
  
  
• Try to think of anything that has changed or happened recently that might be causing the problem.
  
  
• Is the problem with something that normally works fine or are you trying something new?
  
  
• Have you checked your manuals and/or on-line Help for answers to "how-to" questions?

• Have you noted the exact text of error messages (if any)?

Password Tips

Printing Problems

• Have you noted the exact text of error messages (if any, on computer or on printer)?

• Do you know the name of the printer or print queue?

• Is the problem with one application or all applications?

• Have you saved your documents, quit all applications and rebooted the computer?

• Have you power cycled (rebooted) the printer?

• Is anyone else in the office having a printing problem?

• Is this something that has worked before or are you trying something new?

• Has this problem ever occurred before?

• Has anything changed since the last time it worked?

• What have you done to try and correct the problem?

• Are all cables securely plugged in?

• Does the printer have toner/ink and paper?

• Are you printing to the correct printer?

Mouse/Keyboard Problems

• Are mouse and keyboard securely plugged in? After checking cable connections, did you reboot then try the mouse/keyboard again?

• Can you test your mouse/keyboard on a different computer or can you test a different mouse/keyboard on your computer?

Removable Disk Problems (floppy, ZIP, CD drives)

• Can you test the disk on a different computer?

• Can you test different disks with your own computer?

• Is the disk the correct format for your computer?