Information Technology Services
Ithaca College
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The Park School of Communications requires all incoming first-year students to purchase a laptop equipped with a uniform software suite. For information and details about the laptop program please visit the Roy H. Park School of Communications Laptop Program site.

Support Expectations

General Support

If you purchased a MacBook Pro laptop through the Park laptop initiative, ITS technicians can provide assistance with:

  • Getting connected to the wireless network
  • Apple OS X configuration issues
  • Account privileges
  • Security settings
  • Installing McAfee VirusScan anti-virus software (all students are provided with a free copy). Click here to download VirusScan.
  • ITS technicians will provide a loaner laptop if one is available
  • Shipment of defective laptops back to Apple for service

Apogee Resnet

For issues with your Apogee Resnet connection please contact Apogee Support toll free at 1-877-478-8893.

Software Support

For general software questions, the following resources are available:

Calling Apple Support

For hardware issues please call Apple Support at 1-800-800-2775. If the laptop needs to be sent back to Apple for repair:

  • Inform Apple Support that the return box needs to be shipped to Park Hall, Room 150
  • Write down the Apple Support Dispatch Number provided by the Apple Support Representative
  • Bring the broken laptop to Park 150
  • ITS technicians will provide a loaner laptop if one is available
  • ITS technicians will ship the laptop to Apple, and provide notification when it is returned
Hours of Operation

The Park laptop support center located in 150 Park Hall is available for Park School students. The center is open:

  • Sunday 3:00 PM to 7:00 PM
  • Monday through Thursday 11:00 AM to 2:00 PM and 3:00 PM to 7:00 PM
  • Friday 11:00 AM to 2:00 PM
FAQs

1. What is the laptop requirement in the Park School?

All first-year students entering the Park School are required to purchase a MacBook Pro. There are several models of the MacBook Pro available; any model will meet the requirement.

Transfer students entering a Park class (classes of 2007, 2008, and 2009) that does not have a laptop requirement will not be required to participate in the program.

2. How do Park students access the special discounts?

Students who send an enrollment deposit to Ithaca College to confirm their enrollment in the Park School will receive an email informing them of the URL and the log-in information that will give them access to the Park School's Web page at Apple's online store. The discount is available only through the online Apple store.

3. What kind of special deal will Park students receive on the AppleCare Warranty?

Park students are encouraged but not required to purchase the Apple Care Warranty, which lasts for three years.

4. Why has the Park School adopted a Mac laptop as its standard?

The media and graphics capabilities of the MacBook Pro computer make it uniquely suited to the digital intensive nature of the Park School curriculum. Also, the teaching, learning and technical support environments are both simplified and enhanced with every student owning the same type of system.

5. What software programs are students required to purchase?

Like a textbook, software is a teaching and learning tool, and different degree programs and curricula require different kinds of software. First-year students will be required to purchase only the Microsoft Office Suite; information is available on the Park School Apple Web page.

One of the reasons Park has chosen the MacBook Pro as its standard is that it will allow all students to have access to a bundle of very good multimedia software. A recent review in NotebookReview.com described the bundled MacBook software with the PC equivalents (see www.notebookreview.com):

Another area that gets overlooked when people compare Apple computers to Windows computers is the software that comes bundled. It may be that because the video and photo applications bundled with Windows are so poor that it is hard for people who have not tried them to know just how good Apple's applications are. They are 'free' after all.

Well actually they are not free, but they are included with the new Mac. Starting with iLife 06, Apple provides their customers with a suite of consumer video, photo, audio and DVD authoring software that is as good (and mostly better) than anything you can buy to run on Windows. iLife consists of iPhoto, iMovie, iDVD, GarageBand and iWeb. The first three are comparable to Adobe's consumer suite of Photoshop and Premier Elements. You really need to factor this into the equation...

6. What if a family simply cannot afford the financial burden of a laptop computer?

Apple offers very good loan programs that allow a family to purchase a laptop over time. In addition, Park will offer a very limited loaner program, on a semester-by-semester basis, to those families whose documented financial need makes it impossible for them to purchase a laptop; please contact the Dean of the Park School directly to discuss the program.

7. What if my student needs a PC laptop for her work in another degree program?

The MacBook Pro will run the Windows OS through a free software program called Boot Camp. Here's What Information Week had to say about the program:

Boot Camp's execution is good, and the concept is a stroke of brilliance on Apple's part. Apple doesn't sell or support Windows on Macs and says it has no intention to preinstall Windows on its products. Regardless, Apple now has a fast, capable, stylish line of computers that runs a wide range of operating systems natively: OS X, Windows XP, and Linux. That't something to get excited about, or if you're Dell or Hewlett-Packard, a bit concerned.

Please note, however, that a copy of Windows XP must be purchased separately in order to run Windows on a MacBook Pro. Neither Ithaca College nor Apple will provide students with a copy of the Windows operating system for installation using Boot Camp.

Disclaimer
It is your responsibility prior to contacting or reveiving service from the Park Laptop Support Center to back up any data, software, information or other files stored on your computer and storage drives. Ithaca College shall not be responsible for, or liable to you or any other person under any circumstance for data loss, corruption, or alteration. Under no circumstances shall Ithaca College be liable for any damages related to the servies provided by the Park Laptop Support Center or your inability to use or access your computer, data, email or the Internet.




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