|
iServiceDesk
Questionnaire Results
Nature of
Request |
1st Qtr 08/09 |
2nd Qtr 08/09 |
3rd Qtr 08/09 |
4th Qtr 08/09 |
Totals |
Percentage |
Request
Completed in a Timely Manner |
|
|
|
|
|
|
Strongly
Agree
|
82 |
0 |
0 |
0 |
82 |
74.55% |
Agree
|
21 |
0 |
0 |
0 |
21 |
19.09% |
N/A
|
0 |
0 |
0 |
0 |
0 |
0% |
Disagree
|
2 |
0 |
0 |
0 |
2 |
1.82% |
Strongly
Disagree
|
5 |
0 |
0 |
0 |
5 |
4.55% |
|
110 |
0 |
0 |
0 |
110 |
100% |
Work
Completed to Satisfaction |
|
|
|
|
|
|
Strongly
Agree
|
84 |
0 |
0 |
0 |
84 |
76.36% |
Agree
|
16 |
0 |
0 |
0 |
16 |
14.55% |
N/A
|
1 |
0 |
0 |
0 |
1 |
0.91% |
Disagree
|
3 |
0 |
0 |
0 |
3 |
2.73% |
Strongly
Disagree
|
6 |
0 |
0 |
0 |
6 |
5.45% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
Staff
That Performed the Work |
|
|
|
|
|
|
COURTEOUS
|
|
|
|
|
|
|
Strongly
Agree
|
68 |
0 |
0 |
0 |
68 |
61.82% |
Agree
|
10 |
0 |
0 |
0 |
10 |
9.09% |
N/A
|
32 |
0 |
0 |
0 |
32 |
29.09% |
Disagree
|
0 |
0 |
0 |
0 |
0 |
0% |
Strongly
Disagree
|
0 |
0 |
0 |
0 |
0 |
0% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
KNOWLEDGEABLE
|
|
|
|
|
|
|
Strongly
Agree
|
66 |
0 |
0 |
0 |
66 |
60.00% |
Agree
|
11 |
0 |
0 |
0 |
11 |
10.00% |
N/A
|
32 |
0 |
0 |
0 |
32 |
29.09% |
Disagree
|
1 |
0 |
0 |
0 |
1 |
0.91% |
Strongly
Disagree
|
0 |
0 |
0 |
0 |
0 |
0.00% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
EFFICIENT
|
|
|
|
|
|
|
Strongly
Agree
|
72 |
0 |
0 |
0 |
72 |
65.45% |
Agree
|
9 |
0 |
0 |
0 |
9 |
8.18% |
N/A
|
25 |
0 |
0 |
0 |
25 |
22.73% |
Disagree
|
1 |
0 |
0 |
0 |
1 |
0.91% |
Strongly
Disagree
|
3 |
0 |
0 |
0 |
3 |
2.73% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
PROFESSIONAL
|
|
|
|
|
|
|
Strongly
Agree
|
65 |
0 |
0 |
0 |
65 |
59.09% |
Agree
|
9 |
0 |
0 |
0 |
9 |
8.18% |
N/A
|
31 |
0 |
0 |
0 |
31 |
28.18% |
Disagree
|
1 |
0 |
0 |
0 |
1 |
0.91% |
Strongly
Disagree
|
4 |
0 |
0 |
0 |
4 |
3.64% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
Process
of Submitting Service Request |
|
|
|
|
|
|
CUSTOMER
FRIENDLY
|
|
|
|
|
|
|
Strongly
Agree
|
56 |
0 |
0 |
0 |
56 |
50.91% |
Agree
|
42 |
0 |
0 |
0 |
42 |
38.18% |
N/A
|
10 |
0 |
0 |
0 |
10 |
9.09% |
Disagree
|
2 |
0 |
0 |
0 |
2 |
1.82% |
Strongly
Disagree
|
0 |
0 |
0 |
0 |
0 |
0.00% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
EFFICIENT
|
|
|
|
|
|
|
Strongly
Agree
|
59 |
0 |
0 |
0 |
59 |
53.64% |
Agree
|
37 |
0 |
0 |
0 |
37 |
33.64% |
N/A
|
8 |
0 |
0 |
0 |
8 |
7.27% |
Disagree
|
2 |
0 |
0 |
0 |
2 |
1.82% |
Strongly
Disagree
|
4 |
0 |
0 |
0 |
4 |
3.64% |
| |
110 |
0 |
0 |
0 |
110 |
100% |
Maintained by Susan Shipos(sshipos@ithaca.edu)
Last updated 10/13/08
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