Our Services

Development Opportunities for Ithaca College Employees

To register for any of these opportunities, go to http://ithacaits.gosignmeup.com/  or contact Jane Ray: jray@ithaca.edu

May/June 2016

Date/Time Program Program Information

May 5

9:00 a.m. - 10:30 a.m.

Performance Review Workshop for Supervisors

This workshop is intended for employees who have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

May 10

9:00 a.m. - 10:00 a.m.

Performance Review Workshop for Non-Supervisory Staff

This workshop is intended for employees who do not have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

May 12

1:00 p.m. - 4:00 p.m.

The Performance Evaluation: Creating Space for the Conversation

Facilitated by Jeff Shepardson, Conflict Dispute Resolution Center

Location:  Clark Lounge

This session will present strategies and skills for the performance review process.  Participants will be exploring the nature of conflict present in most evaluation processes and how that potentially negative dynamic can be transformed by skills and strategies that create and hold space for the conversation.

June 1

9:00 a.m. - 12:00 p.m.

The Performance Evaluation: Creating Space for the Conversation

Facilitated by Jeff Shepardson, Conflict Dispute Resolution Center

Location:  GL 52 PRW, HR Conference Room

This session will present strategies and skills for the performance review process.  Participants will be exploring the nature of conflict present in most evaluation processes and how that potentially negative dynamic can be transformed by skills and strategies that create and hold space for the conversation.

June 7  9:00 a.m. - 10:00 a.m. Performance Review Workshop for Non-Supervisory Staff

This workshop is intended for employees who do not have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

June 14

10:00 a.m. - 11:30 a.m.

Performance Review Workshop for Supervisors

This workshop is intended for employees who have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

June 23

9:00 a.m. - 12:00 p.m.

Customer Service Essentials

Facilitated by Richard S. Gallagher

Location: Clark Lounge

Excellent customer service is much more than having a “good attitude” – it is a set of professional skills that you can learn, and practice, that benefit your career and your personal life. Using extensive role-playing and team exercises, our flagship customer skills program teaches you how to become supremely confident in any customer situation, using the same proven skills that hostage negotiators, psychotherapists and law enforcement professionals use in their worst situations.