Supervisory Development

At Ithaca College, the role of "supervisor" is critical to the success of the organization both now and in the future. Supervisors serve as role models and guieds to their employees, translating the College's vision and mission into everyday work.

Supervisors need both standards and information in the areas of Compensation, Employee Benefits, Development and Training, Performance Management and Problem Solving.

Compensation

How does the College determine placement of a job in the salary structure?
What role does pay have in motivating employees?
What's the best way to determine annual pay increases?
What should the supervisor do, if anything, using the compensation system when an employee is consistently exceeding expectations, and has really outgrown the job (either doing more or higher level tasks than the job requires, or voices an interest in another area of work)?

Employee Benefits

How do benefits help employees with the challenges they experience personally and with their families (health care, dental care, time away from work, etc.)?
How does a supervisor explain to the workgroup, and take action when circumstances require an employee to be away from the workplace?
How does a supervisor talk about retirement with an employee?

Employee Development & Training

What is the best way to set performance expectations?
How should the supervisor think about providing development and training opportunities to staff?
What's the best way to provide performance feedback?

Performance Management

What should the supervisor do when an employee fails to meet expectations?
What should the supervisor do when an employee behaves inappropriately in the workplace?
How should the supervisor handle abuse of paid time off?
How can a transition to another job or another workplace be effected respectfully?
What can I say to remaining employees about a transition?

Problem Solving

How should I, as a supervisor, use everything I know about the work in my unit/department, and everything I know about compensation, benefits, staff development training, and the performance management system to help me solve problems that come up in the workplace? And how can I do this consistently and fairly over time and in such a way that the work for which I am responsible is done with commitment and stewardship to the relationships and the institution?