Student Employment Opportunities

The Department of Theatre Arts offers a number of student employment opportunities. Please click on link for a job description.

We are currently accepting applications for Academic Year 2015-16 performance area teaching assistants (Undergraduate Teaching Assistants tab) and Summer 2015 Box Office staff (Office Assistants tab).

Back to "Office Assistants"

Box Office StaffBox Office Staff
The Box Office Staff run and maintain the Department of Theatre Arts ticket center, located in Dillingham Center.

The Box Office Staff run and maintain the Department of Theatre Arts ticket center, located in Dillingham Center. 

Qualifications:

  • Student must be a major within the Theatre Arts Management program;
    • Preference will be given to students with Junior or Senior standing and to those who have held ticket office management and house management practicum positions.
  • Must be available to work 5-10 hours per week between the hours of noon and 5pm
  • Experience with customer service preferred
  • Patience
  • Good organizational skills
  • Good communications skills across multiple platforms
  • Demonstration of attention to detail
  • Desire to mentor other students is required

Duties and Responsibilities:

  • Acquiring and demonstrating a thorough knowledge of:
    • Box Office and Theatre Department policies and procedures
    • Theatre seating maps
    • Length of show, dates and times
    • Details of productions (type, authors, themes, relevant personnel, etc.)
    • Directions to theatre
    • Parking solutions
    • Competing events on campus and in the city
    • Other ticketing outlets and online
    • Main stage website
    • Audience experience of sitting in theatre
    • Night-of-show scenarios
  •  Selling tickets using ShoWare ticketing system:
    • Know buyer types, payment types, and procedures
    • Resolve patrons’ ticket problems and issues
    • Resolve problems with computer hardware and software
    • Reconcile cashier reports and troubleshoot discrepancies
    • Fill out and file forms correctly
  • Training other students in use of the ticketing system:
    • Perform, teach and enforce policies and procedures
    • Model appropriate behavior and dress
    • Report problems with staff to Supervisor
  • Stewarding the box office space:
    • Limit access to box office space to appropriate personnel
    • Guard cash and safe
    • Document and refer problems with physical space (equipment, furniture, etc.) appropriately
    • Keep a clean and tidy work-space

Hours: 5-10 per week during the semester

Supervisor: Cynthia Stewart (cfstewart@ithaca.edu)


School of Humanities and Sciences  ·  201 Muller Center  ·  Ithaca College  ·  Ithaca, NY 14850  ·  (607) 274-3102  ·  Full Directory Listing