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Technology

Digital Instruction and Information Services (DIIS) would like to remind the campus community that we now have extended hours at the Service Desk! In an effort to better support the campus community with technology needs, the new hours are as follows:

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Is your Ithaca College laptop getting replaced under the Technology Renewal Program for Fall 2016? If so, you have a great opportunity to bring your laptop to the DIIS Laptop Fair for early replacement!

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Sent on behalf of Mark Fink, Director for Teaching and Learning with Technology

Brief Outage
Sakai will be unavailable for about 5 minutes around 5:00 AM on Friday, September 9th in order to implement the new Attendance tool. In addition, several 3rd-party tools are now available to connect with Sakai.

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Apple’s QuickTime media player for Windows computers is no longer being updated by Apple. As a result, it has known security vulnerabilities that will never be fixed.

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As we start the fall semester we wanted to provide you with some updates from Digital Instruction and Information Services (DIIS). 

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Digital Instruction and Information Services (DIIS) is pleased to introduce Service Desk regular extended support hours as of Sunday, August 21st. In an effort to better support the campus community with technology needs, the new hours are as follows:

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DIIS posted the below Intercom article on Friday, 8/19. We have decided to postpone the removal of QuickTime from Windows computers for a few weeks. If you have any concerns about how the removal of this software might impact your work or teaching, please contact the Service Desk as soon as possible.

The revised date to start the removal process is Wednesday, September 7th at 9:00 a.m.

Original Intercom story:

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Sakai will be unavailable for a 5 minute period Friday, August 19 at 5:00 AM for a routine software update. DIIS will integrate Kaltura, IC's new media repository system, with Sakai at that time.

More information about Kaltura is available on our site.

DIIS Service Desk
607-274-1000
servicedesk@ithaca.edu
104 Job Hall

The fix IT shop will be closed on Friday, July 29th and reopen on Monday, August 1st at 11:30 am.

Friends 110
607-274-3000
fixit@ithaca.edu

Ransomware is a variant of malware (i.e. hostile or intrusive software) that has recently been on the rise. It has the capability to prevent you from accessing your own files. There have been several recent reports in the news of ransomware affecting hospitals and other organizations. Continue reading for more information on what ransomware is and how you can protect yourself.

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Fall 2016 Technology Renewal questionnaires have been sent to all individuals and area coordinators.

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Fall 2016 Technology Renewal questionnaires have been sent to all individuals and area coordinators.

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DIIS would like to remind everyone to unplug computers, printers, and other electrical devices prior to the start of the campus power outage this weekend. 

While DIIS expects that all computing systems and services will remain online and accessible from off campus during the power outage, there is the possibility of extended system downtime for any system or service due to unanticipated problems. 

See additional details of the power outage on the Facilities website.

DIIS Service Desk
servicedesk@ithaca.edu
104 Job Hall
4-1000

The Technology Learning Center (TLC) will be open from 9am – 12pm, Monday – Friday throughout the summer, beginning Monday, May 16th. Stop by Friends Hall 101 between 9am - 12pm for drop-in consulting and one-to-one training on software programs.

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Turning Technologies has been the centrally supported student response system (a.k.a clickers) for more than 4 years and is used to engage students during class, assess their learning, and for peer instruction.

The vendor will have a representative on campus on Wednesday, May 11th to help current users transition to their newest product, Turning Point Cloud.  In addition there will be an overview session for those interested in both polling with clickers and with the companion mobile app, Responseware™.

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Summer 2016 Technology Renewal questionnaire notifications have been sent to all guardians and area coordinators, and should be completed by 5pm on Friday, April 15th.

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Summer 2016 Technology Renewal questionnaire notifications have been sent to all guardians and area coordinators, and should be completed by 5pm on Friday, April 15th.

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