All faculty, staff, students and retirees have an Ithaca College e-mail account, which is accessed using the Netpass username and password. Official e-mail communications from the college will only be sent to your IC e-mail address. It is important that you check this account regularly, or set mail forwarding to your preferred e-mail account. You can do this through myHome > Webmail > Options.
New Faculty and Staff
All faculty and staff are provided with an Ithaca College e-mail address. New faculty and staff members need their Parnassus username and the last 6 digits of their college ID in order to activate their Netpass account. This information is provided by Human Resources during the new hire orientation session. This session is held the first day of work for new staff members. New faculty will usually be scheduled for their new hire session prior to the start of classes.
New Students
Students need a HomerConnect User ID and PIN number to activate their Netpass account. This information is sent from the Registrar’s Office to all new and transfer students in advance of Orientation.
Departmental and Student Organization E-mail
Departments and recognized student organizations can request e-mail accounts. These accounts must be renewed on an annual basis.
Data Backup Policy
Regular data backups are done on Ithaca College systems by ITS for disaster recovery purposes only. This includes the email system. Full backups of email are held only for a brief period of time, typically no more than one month.
Data Recovery Practice
At times ITS receives individual requests to restore email. ITS will try to honor these requests but can not guarantee that it will be possible.
Email Recovery
- Faculty and staff email recovery requests require the approval of the requestor's supervisor.
- We do not have the ability to restore individual student mailboxes.
