Getting Help

ITS offers a variety of services to help the IC community with technology. If you don’t know who to ask, contact the Helpdesk! Depending on the nature of the problem, an issue may be resolved over the phone, by having a technician troubleshoot deskside or through one-on-one consulting.

Helpdesk Contact Information

The Helpdesk is open 8 am until 5 pm Monday through Friday in 104 Job Hall and can be reached by calling 607-274-1000 or emailing helpdesk@ithaca.edu.

Problems at Night or on the Weekend?

To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours, call the Helpdesk at 4-1000. Select option #4. You'll hear a message that the Helpdesk is closed, followed by a phone number to call to report the outage. This is NOT for reporting individual computer problems.

The Helpdesk does NOT monitor e-mail 24/7 nor is ITS staff available 24/7.

Project Requests

If you are considering implementing a new service or technology that requires computing resources, a project proposal must be submitted to ITS well in advance of the anticipated implementation date. These project proposals are managed by the ITS Project Management Office and are reviewed and prioritized based on institutional need by the ITS Project Steering Committee.