Getting Help

Helpdesk

The ITS Helpdesk provides telephone, e-mail and walk-in support for faculty, staff and students, for a wide variety of technology areas:

  • Account problems
  • Password resets: bring your Ithaca College ID
  • Guest access
  • Mobile devices
  • Online applications
  • Network access
  • Software and hardware
  • Telephones and voice mail
  • Wireless
  • And more!

You should call the Helpdesk (or submit an online service request) when you...

  • Can't do what you normally do with computing, networking or telephone services
  • Think that something isn't working "just right"
  • Need general information about anything to do with computing, networking or telephone services
  • Want to inquire about other ITS services

To help solve the problem, the Helpdesk will need to know:

  • Location and contact information
  • What you were doing when the problem occurred
  • What equipment and software you are using
  • Equipment asset tag number
  • What error message, if any, was displayed
  • If anything has changed that might be causing the problem
  • If other people in your area are having the same problems