Information Technology Services
Getting Help
Residence Hall Computer Network (ResNet)
Student Computer Repairs
The Student Computer Repair Center (SCRC) fixes personal computers for students.
Helpdesk Tip
Make sure you plug your network cable into the network jack (computer icon) not the telephone jack.
The residence hall computing network (ResNet) is managed by Apogee Telecom. Prior to using ResNet, students must sign up for an Apogee account. This can be done prior to coming to campus or when you arrive in your residence hall. Apogee offers "Basic" and "Gold" connection options. Refer to the Apogee Sign-Up Brochure for details.
Wireless
Apogee provides wireless connectivity in all residence halls.
Problems with ResNet
If you are experience problems with your ResNet connection, call the Apogee Call Center. Their representatives will help you troubleshoot and can dispatch a technician if needed. The technician can only troubleshoot network connection and jack problems. Problems with personal computers should be directed to the on-campus Student Computer Repair Center.
To Get Connected:
- Sign up for your service plan before coming to campus if possible. Information will be sent to you over the summer.
- Once you are on campus, plug your computer into the network jack (it’s marked with a computer icon.)
- Launch your web browser.
- Wait for the log in page to appear.
- Enter your Apogee user name and password, previously sent to you via e-mail.
- If you have not registered in advance, click on the sign-up link on the web page (fast and easy), or complete and submit an Apogee sign-up form found in your Apogee Welcome Packet (be patient, this will take a little more time).
Personal Hubs, Routers and Wireless Access Points
Personal hubs, routers, and wireless access points are not allowed in the residence halls as their use can disrupt network connectivity for others.
Gaming
Gaming devices (like Playstation or Xbox) can be used on the network. Contact Apogee’s Call Center (877) 478-8893 for more information.