Frequently Asked Questions

What happens if I need to replace a component in my computer? Who is responsible, and can we replace the component with a 3rd party product?

Departments are responsible for replacing worn-out or damaged components in leased systems. Leased computers must also be returned in as close condition as possible to original equipment, so when considering replacement parts, such as a new battery for a laptop, you need to obtain original manufacturer parts.

If a leased system is missing original components, the replacement costs will be assessed by the leasing company and will be passed on and charged to the department. (Please refer to Carl Sgrecci’s 4/14/2005 memo regarding Important Technology Renewal Equipment Lease Information.)