Services

Remote Access

Remote access software is required to access the Mentor file server from off campus. It may also be needed to access other specialized, restricted network services or software. This service is available for faculty and staff members. If remote access is needed by a student, the student’s supervisor should contact the Helpdesk to request access for the student.

Remote access software is not needed for routine access to resources such as myHome, e-mail, Web sites and online calendars.

Remote access software can be used with personal or college computers. Anti-virus software is required. Due to varying hardware, software, Web browser, and operating system configurations, particularly of personally-owned computers, ITS cannot guarantee that every computer will be able to successfully connect remotely.

Windows

Juniper Network Connect is used for remote access on Windows computers. See the guide at right for instructions. (Macs can also use Network Connect, but Junos Pulse, below, is recommended).

Macintosh

Junos Pulse is the recommended software for remote access on Mac computers. See the guide at right for instructions.