The LANDesk client software is used by ITS to track college hardware and software assets, and for remote control purposes to support troubleshooting efforts on college-owned computers.
The LANDesk client is not an application that is run by the user of the computer.
The remote control tool is used by ITS for troubleshooting computer problems. The user must always grant permission for the remote control session to take place. ITS does not use the software without the user's permission.