IC in the Media   »  

IC in the Media

The following clips offer a sampling from media accounts that reference the college or quote members of the college community.  Some websites may require registration and/or a fee to access articles, and some links may no longer be active.

Thaindian News — “Men Are The Best Tippers”

Michael McCall, professor of marketing and law, and Ann Lynn, associate professor of psychology

Thaindian News from Thailand reported on the recently published research of McCall and Lynn which found that restaurant staff consider men and regular customers to be the best tippers.  McCall and Lynn warn restaurants that these preconceived notions held by the staff affect the quality of service given.  “From a managerial perspective, restaurateurs might benefit by attending to how these server beliefs are formed and what implications they might have for the very human process of service delivery,” said McCall.

To read the original paper, follow this link:   http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VBH-4W4JR5T-1&_user=6109476&_rdoc=1&_fmt=&_orig=search&_sort=d&view=c&_acct=C000047720&_version=1&_urlVersion=0&_userid=6109476&md5=34db15d598541c8411b69a4a41912084.