Policies and Procedures

Lost or Stolen Keys

When your keys are lost or stolen, the Office of Residential Life will immediately request that the Office of Facilities change the lock. Once the request is made, the lock will be changed regardless of whether or not the key is subsequently found.

A new lock will be on your room door within 2 business days from the time a key is reported lost or stolen. A new key will be available at your Area office for each resident affected by the change.

The resident whose key was lost or stolen will be charged $40.00 for each lock change and $1.00 for each required key: one per resident plus one lock-out key. There is a $5.00 replacement charge for each lost or stolen mailbox key and a $5.00 charge for replacement bedroom keys in the Circle Apartments.

In the event that a lock-out key is required as result of lost or stolen keys, the fee as appropriate will be in addition to the cost of the lock change.