EMERGENCY MAINTENANCE

For any of the following, call your RA immediately, the RA-on-duty, your RD, or the RD-on-duty (duty contact information is posted on your RA's door):

• Loss of electrical power
• Burst pipes (e.g., sprinklers, water)
• Safety issues (e.g., doors won't lock, doors will not open)
• Overflowing Toilets, Showers, or fixtures (this is not the same as a dripping faucet or drain)
• Fire hazards (e.g. exposed wiring, malfunctioning appliances)
• Biohazards (e.g., vomit, urine, blood)
• If you are uncertain if the situation is an emergency, be safe and call

ROUTINE MAINTENANCE

• General (e.g., stuck window, door hard to open, drawer won't close, bathroom faucet dripping, light out): Submit request to the iServiceDesk
• Lack of Heat: Before submitting an iServiceDesk request, be sure the ...
1. radiator control knob is open (traditional halls)
2. thermostat is set above the ambient temperature (Circles/Gardens)
3. air flow to the radiator or baseboard heater is unobstructed
4. windows are fully closed and latched
5. Air Condition unit covers are installed (Circles only)
• Cable TV: Direct maintenance requests to Time-Warner at 272-3456.
  • The most common problem is a missing or damaged cable connector (the cable has been pulled from the wall by a previous resident instead of purchasing the require coaxial patch cable. See Things to Bring).
• Computer issues: ITS HelpDesk at 4-3282 or on-line request
• Laundry machines: See notice in laundry room
• Microfridge issues: Refrigerator Leasing at (800) 423-9220
• ResNet issues: Apogee at 5-2248 or (866) 478-8861
• Telephone Service: ITS HelpDesk at 4-3282 or on-line request
• Vending: Dining Services at 4-1187