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Residential Life

Maintenance Request

Routine Maintenance

General (e.g., stuck window, door hard to open, drawer won't close, bathroom faucet dripping, light out): Submit request to Maintenance Direct.
Lack of Heat: Before submitting a Maintenance Direct request, be sure the ...

radiator control knob is open (traditional halls).

thermostat is set above the ambient temperature (Circles/Gardens).

air flow to the radiator or baseboard heater is unobstructed.

windows are fully closed and latched.

Air Condition unit covers are installed (Circles only).

Cable TV: Direct maintenance requests to Time-Warner at (607) 272-3456. The most common problem is a missing or damaged cable connector where the cable has been pulled from the wall by a previous resident instead of purchasing the required coaxial patch cable. (see What to Bring).
Computer issues: ITS HelpDesk at (607) 274-1000.
Laundry machines: Report a Problem (use LaundryView to monitor the status of laundry machines online).
Microfridge issues: Refrigerator Leasing at (800) 423-9220.
ResNet issues: Contact Apogee at www.myresnet.com or by phone at (877) 478-8893. Write down the name of the person you spoke with, the time of the call, the number from which you called, a brief description of the issue, and the Apogee Ticket ID (if provided).
Telephone Service: ITS HelpDesk at (607) 274-3282.
Vending: Dining Services at (607) 274-1187.

Emergency Maintenance

Call 9-1-1 for life threatening issues!

For any of the following, call your RA immediately, the RA-on-duty, your RD, or the RD-on-duty (duty contact information is posted on your RA's door):

Loss of electrical power.
Burst pipes (e.g., sprinklers, water).
Safety issues (e.g., doors won't lock, doors will not open).
Overflowing Toilets, Showers, or fixtures (this is not the same as a dripping faucet or drain).
Fire hazards (e.g. exposed wiring, malfunctioning appliances).
Biohazards (e.g., vomit, urine, blood).
If you are uncertain if the situation is an emergency, be safe and call.

Unresolved ResNet Concern

If you have been unsuccessful in resolving your Resnet concern after contacting Apogee, please fill out the form on the following page:

Reporting Unresolved ResNet Concerns

953 Danby Road, Ithaca, NY 14850

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