You should be able to view live streams and recorded videos without installing any additional software. If you are experiencing any issues watching this video, then please check the following:
Internet Connection Speed
- You can only watch a live stream if you have a consistent internet connection.
- Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a live stream without interruption.
- We recommend viewing on the best possible connection you can find.
- We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. As a general rule your download bandwidth must be greater than the bitrate of the channel you’re trying to view - 700kbps.
To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly, so running 3 tests is recommended.
- This stream is mobile device compatible and works on most devices, however we do not recommend viewing with a wireless connection.
- If you must use wireless, then you will need a high-speed connection that is consistently greater than 700kbps.
- Remember that wireless connections fluctuate and you may experience breakups in the video.
- Use Wi-Fi rather than 3G or 4G connection whenever possible.
- Do not use private browsing mode on Safari on iOS.
Update your Flash Player
- You can check for the latest version at the following link: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
- Chrome browsers have Flash player already built-in. Simply update Chrome itself and your Chrome Flash player will update as well.
Update your Browser
- We recommend viewing on an up-to-date version of Firefox or Chrome or Safari. You may need to update your browser.
- There could be many reasons why you are experiencing issues when viewing our concerts.
- We have built a guided help section that provides solutions for the most common issues that our viewers experience.
- If your issue is not addressed in either guide, please email us at email@example.com and we will see what we can do to help you. We'll also add it to the guide to help other users in the future.