Housing FAQ

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Residential Life is updating their homepage regularly with quick links to the most popular requests, including housing selection updates and important forms.

Spring 2020 Room and Board Credits/Refunds FAQ

What procedure is being used to determine the prorated amount of credit a student will receive?

Ithaca College determined the following formula to be an equitable approach to providing prorated housing and/or meal credit:

  1. Begin with the total cost of housing and meals assessed to students during the spring semester.
  2. Add room, board, and tuition together to get our (simplified) institutional charges.
  3. Take the total amount of institutional aid and divide it by total amount of institutional charges. This is the percentage that was paid by the college.
  4. Multiply the room and the board charges by the percentage paid by the college. This is the amount of room and board that was paid by Ithaca College institutional money (IC grants or scholarships).
  5. Whatever is left is what the basis would be for the rebate; multiply that by the prorated room and board percentage (see below) to get the actual rebate amount.

(updated 4/8/20)

How did you calculate the percentage of the spring 2020 semester that the college prevented the student from utilizing campus housing?

We counted the number of days remaining in the housing contract after March 15 when the residence halls closed to all students who did not receive approval to remain on campus, and divided by the total number of days that the housing contract allows a student to reside on campus.
(updated 4/8/20)

How many students are eligible for credits or refunds for housing or dining?

Approximately 4,000 students will receive notice that they are eligible for a partial room and/or board credit.
(updated 4/8/20)

Can a student either get an actual refund or carry a credited amount forward? How does it work?

There is a sequence that will happen for each eligible student. First, the appropriate prorated amount will be applied to any outstanding charges on the student’s account. If there is a positive balance remaining on the account after this, the student may choose to leave the credit as is and allow it to roll over to be applied to their fall 2020 college charges.

Students who prefer a refund on their credit balance should request it through their HomerConnect account. Students requesting a refund can either have it direct deposited into a bank account of their choice (the preferred and quickest method) or have a paper check mailed to an address of their choice (requires additional time for processing). Students who wish to set up a direct deposit can go to the Student Financial Services website for step-by-step instructions.

Families who used money from a 529 college savings plan to pay for spring 2020 expenses may want to consult with a qualified tax adviser about possible tax implications of a cash refund.
(updated 4/8/20)

I received a housing and/or meal credit, but I’m unable to request a refund. Why?

Students who have an outstanding balance greater than the amount of the housing/dining credit will have that credit applied toward their remaining balance and will not have any remaining credit to be converted and issued as a refund.
(updated 4/8/20)

When will credits be applied?

In most cases, housing/dining credits will be applied to students’ accounts by April 30, 2020.
(updated 4/8/20)

Will off-campus students get some kind of financial help from Ithaca College for their lease payments to their landlords?

Not as part of the Credits/Refunds for Unused Room and Board.  However, the College has created an IC CARES Fund that will provide emergency relief funds for students.

(updated 4/11/20)

Some families have indicated they would like to use these funds to make a gift back to Ithaca College and we are so grateful for such generosity. To make a gift with your refund or credit, you may make your gift online at give.ithaca.edu and make a note that this gift is from a room and board refund. Or, if you prefer, email philanthropy@ithaca.edu and we can assist you. Thank you again for your generosity and support of Ithaca College.

(updated 4/29/20)

Have Additional Questions?

In order to help our staff handle requests in a timely manner, we have created a special email address for this topic. Please send specific questions regarding the room and board refund process to icroomandboardcredit@ithaca.edu

Room Access FAQ

When can students come to campus to pick up their belongings?

In order to be aligned with guidance from public health and government officials recommending at least 8 weeks of continued social distancing, we will not be allowing any students to return to campus to retrieve their belongings until after Tuesday, May 12. We are planning to give students and families until the end of May to collect their belongings or to arrange to have them packed and shipped. Please understand that this plan may change depending on the status of the outbreak and potential new guidelines at that time.   

We understand that there may be students who need to recover certain essential items from their residential room. Residential Life will attempt to locate items in a student’s assigned room and will work with Mail Services to ship those essential items to the student. All items will be shipped via UPS. Items must not include prohibited articles as described on the UPS website. The cost of shipping will be billed to your student account. Essential items may include:  laptops, photo identification, and keys.

In accordance with federal law we are not permitted to ship medication. We encourage you to contact your medical provider about obtaining emergency prescriptions to be filled at your current location.

You may request essential belongings by using the Property Retrieval Form.

See also:  Can I come to campus to get my car?
(updated 3/17/20)

Am I allowed to return to campus for any reason?

No. Effective immediately and throughout the period of remote instruction, students will not be allowed to enter campus for any reason. Exceptions for housing may be submitted to the Office of Residential Life using the online form.
(updated 3/17/20)

If I am approved to stay on campus, can I have guests in the residence halls?

No. Only approved students may stay/be present in their designated residence hall building during the extended Spring Break (March 15-22) and online instruction period.
(updated 3/17/20)

Is Residential Life cleaning out student micro-fridges before shutting them off?

The Residential Life staff has identified rooms that have small refrigerators or micro-fridges and will  be working with the facilities staff to empty the units. The units will all remain plugged in until students can come back to retrieve them or the micro-fridge company can arrange pick-up.
(updated 3/17/20)

I left my small pet in my room, what do I do? 

If students have any fish or other animals still remaining in their rooms, they should contact residential life immediately at housing@ithaca.edu or 607-274-3141.  The residential life staff will take the animal to the Center for Natural Sciences where a biology faculty member will provide care until students are able to return to get their belongings.
(updated 3/17/20)

Where should Ithaca College students be counted for the U.S. Census?

The Census Bureau has issued guidance that college students should still be counted at the residence they live while attending school, even if they have returned home due to the COVID-19 pandemic. The U.S. Census Bureau counts students at their on- or off-campus residence, not their permanent home address. If you live in off-campus housing that is not owned or managed by Ithaca College, you should respond to the census online at 2020Census.gov. You and your roommates should submit only one response that includes everyone who lives at your off-campus residence (pick someone to complete the form for your apartment). If you live on campus, you do not need to do anything. You will be counted through the “group quarters” enumeration process created by the Census Bureau. Only information that is considered directory information as stated in the College’s FERPA Policy will be shared with the Census Bureau. For additional information, please visit https://libguides.ithaca.edu/census2020.

(updated 3/19/20)