As a parent or guardian, you offer a valuable perspective to offer the ICare Team often providing historical information about your student that helps the ICare Team better conceptualize the student’s behaviors, struggles, and how to successfully approach your student with reasonable options.

We encourage parents to submit an ICare Referral when there is significant reason to be concerned about an IC student. Whether this student is your son or daughter, a roommate, or family friend, the ICare Team can be of assistance. While parental perspectives will vary, the following list provides some suggested contributions that families can offer:

  • Is the student missing multiple classes?
  • Is there something going on in your family (e.g., death, divorce, other significant event) that may negatively affect the student’s performance?
  • Have you noticed a significant change in the student’s behavior?
  • Has the student been ill for a long period of time?
  • Is the student presenting signs of being in distress (e.g., feeling incredibly overwhelmed, talking about “wanting to give up," presenting other signs of significant stress)?
  • Is the student isolating them self?

Consider submitting an ICare Referral if you have concerns that may require additional support from multiple offices on campus. While one of the concerns listed above on its own may not trigger an ICare Referral, a combination of these concerns may be cause for concern. Any information you submit may initiate the process of identifying a student in distress, or may add to information we already have about a student in distress.

If you are still uncertain about whether you should submit an ICare Referral, please contact the Office of Case Management at (607) 274-7731. Also considering consulting with CAPS by calling (607) 274-3136.


Are you concerned about your son or daughter? Not sure how to initiate the conversation with them? Below are a few suggestions that may aid in telling your student about the resources available to them on campus.

  • “I can’t help but notice that you [list behaviors or concerns]. Where have you gone on campus to receive support?”
  • “Do you have anyone on campus that you think could be really helpful to you right now?”
  • “Let’s submit an ICare Referral so you can have support working through these challenges."
  • “Who else on campus knows what you’ve been going through?”
  • “We can fix this and come up with options."