Title

A group of students posing for a group shot in front of fountains

Work closely with the Business Services team to provide customer service and support for IT full-time staff. Responsible for other clerical duties such as answering the phones, responding to emails, data entry, and other projects as assigned. In addition to these tasks, BSAs work collaboratively to develop and implement a communication strategy for IT through printed and digital platforms. The team is responsible for promoting IT services, events, and information to Ithaca College students, faculty, and staff.

  • Time Commitment: Approximately 8 hours/week
  • Hours: Monday-Friday, 8 AM-5 PM
  • Spring 2021 Pay Rate: $12.50/hour
  • Supervisor: Chris Rogers
  • Location: Job Hall 3rd Floor

Desired Qualifications

  • Excellent phone, interpersonal and organizational skills

  • Excellent customer service

  • Self-motivated

  • Strong attention to detail

  • Ability to work on a team

  • Excellent written and verbal communication skills

  • Fluency with social media platforms including Facebook, Twitter, and Instagram

  • Knowledge of basic design principles for social media content

  • Ability to develop/execute campaigns for different target audiences

  • Willingness to learn new software programs

  • Experience with Canva and Hootsuite preferred but not required

  • Experience with Microsoft Office Suite