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2019 Benefit Providers Contact Infomation

Contributed by Katie Sack on 03/12/19 

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We hope you will find the following information helpful. It is a reminder of how to get in touch with our benefit plan providers via phone or website. We encourage you to contact our partners directly whenever you have a question about a claim, want to know more about the services they provide, need a new ID card, etc. 

Aetna - Concierge
Group Number: 346106
Phone Number: 855.616.2357
Address: PO Box 981106 El Paso, TX 79998

 Aetna – RX Home Delivery
Phone Number: 888.792.3862
Address: PO Box 417019 Kansas City, MO 64179-7019

Aetna – PayFlex
Group Number: 346106
Phone Number: 888.678.8242
Address: PO Box 4000 Richmond, KY 40476-4000

Davis Vision
Group Number: 2423
Phone Number: 800.999.5431
Address: PO Box 1525 Latham, NY 12110

Delta Dental
Group Number: 17241
Phone Number: 800.932.0783
Address: PO Box 2105 Mechanicsburg, PA 17055

Ameritas SoundCare
Group Number: 026201500
Phone Number: 877.359.8346
Address: PO Box 82595 Lincoln, NE 68501

NexGen – Employee Assistance Program
Company Code: 1489 (MBM members have a different Company Code)
Phone Number: 800.327.2255
Address: Vestal Parkway E. Vestal, NY 13850

Matching Group ID: 101560
Elective Deferral Group ID: 101562
Counseling: 800.842.2776
Customer Service: 877.518.9161
Appointment Line: 800.732.8353
Local Office: 607.274.6450

Genworth Financial
Group Name: ithacacollege
Access Code: groupltc
Customer Service: 800.416.3624
Fax: 402.467.7336

The Hartford
Address: Group Benefits Division, Customer Service P.O. Box 2999 Hartford, CT 06104-2999 Phone: 800.331.7234
Policy Number: GL-402767 (Life Insurance)
Policy Number: ADD-S07766 (AD&D)

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