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Updates from Information Technology

Contributed by Karen Compton on 03/19/20 

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Submitted on behalf of David Weil, Associate Vice President for Information Technology

Dear Members of the Campus Community, 

As we shift to teaching, learning, and working remotely, I wanted to provide an update on the things that Information Technology has been working on to support you in these efforts.

We’ve been working hard to support the expanded technology needs of our students, faculty, and staff, focusing our IT staff and technical resources to prepare for a dramatic increase in the number of people using our services.  We’ve increased capacities, expanded our service desk, improved our remote capabilities, and worked with our technical vendor partners to enhance their ability to support the campus.  It’s an ongoing effort, and we will have to continually adjust as we learn the new usage patterns and support needs. 

The sections below provide brief summaries of some of the things that we’ve put in place or are working on to help you through this transition, including resources, security updates, and tips if you encounter issues.  I hope you find them helpful.  I also encourage you to visit our web page at - where we’ll continually post new information as things evolve. 

Please reach out to the IT Service Desk or me directly if there is anything we can do to help you navigate these changes.  


David Weil
Associate Vice President for Information Technology

Some of the things that we have put in place already: 

  • An expanded IT Service Desk with additional hours and additional temporarily reassigned IT staff to help respond to requests. 
    • Phone: 607-274-1000, Email:, online: Live chat
    • Hours:
      • Week of 3/16: Mon - Fri: 7:30 AM to 8:30 PM, Sat & Sun: 1 PM to 8 PM
      • Week of 3/23: Mon - Thurs: 7:30 AM to 8:30 PM, Fri: 7:30 AM to 5 PM, Weekend: TBD
  • The IT Service Desk is now available via online Live Chat
  • Increased the capacity for simultaneous logins to Sakai by 500% to allow for 4,000 people to be signed in at once. 
  • Arranged with Adobe to allow our students and faculty to install and use the Adobe Creative Cloud Suite of applications on their personal devices through the end of the semester. View our knowledge base article for details.
  • Added additional seats for our virtual lab machines: to access software such as SPSS and other campus-only applications. 
  • Arranged for a HIPAA-compliant instance of Zoom that can be used for medical and counseling consultations by CAPS and our Health Center.  

Resources we have made available: 

  • The Keep Teaching web page for faculty to help with the transition to online (in partnership with the Provost’s Office, CFE, and Office of Extended Studies)
  • The Working Remotely web page with tools and suggestions when working remotely
  • The Keep Teaching Sakai Site to provide support to faculty who may be learning the technologies as well as moving content and resources online
  • TLT/CFE Remote Teaching Support –  In partnership with CFE, hosting a series of workshops and panels on teaching remotely (more to be announced shortly)
  • The IT FAQ web page with answers to common questions related to our IT response to the coronavirus.
  • The IC@IT Systems Status web page, which includes links to status sites for our major partners (Zoom, Teams, Kaltura, etc.)
  • Loaner Laptops – for members of our campus community who temporarily need a laptop to be able to work remotely:
  • See the “Options for Internet Access” section of the Resources to Help Students Keep Learning web site for a list of discounted options that internet providers are currently offering.  You can also contact the IT Service Desk to explore other possible options.


Attackers are taking advantage of the coronavirus situation through phishing and malware attacks. 

Phishing – Be wary of email messages with warnings or news about coronavirus. We're seeing phishing attacks aimed at scaring people at IC into clicking links or opening attachments that attempt to install malware. Some of these messages have appeared to come from the World Health Organization (WHO), departments of health, and other officials. We also expect to see some that appear to come from news sources or from Ithaca College leadership or departments. Please check the sender’s email address (and not just the displayed “sender name”) in all messages to help verify them, and don’t trust any messages (often highlighted with a yellow warning bar) that come from outside of the domain. 

Use of Personally-Owned Computers – If you have an IC laptop, please use it for all IC work while away from campus. Connecting it to your home monitor, keyboard, mouse, or printer is fine. We cannot protect your personally-owned home computers (or IC data or passwords used with them), and using your IC laptop for work helps protect both you and our students. This includes accessing email and all other systems because malware on your home computers could steal your IC passwords as you type them in. Use of personally-owned phones or other mobile devices does not represent as much risk as computers, as long as they’re updated, not jailbroken, and use only apps from the official Apple or Google app stores. 

Tips for better performance: 

With the current pandemic, the world’s IT infrastructure is being used at levels unseen before.  Most of the infrastructure is holding up well.  Providers do encounter some disruption as they continually tune their systems to handle the increased loads. Some tips if you encounter issues: 

  • Check the IT System Status page and provider status sites
  • Periodically reboot your computer
  • Be aware that certain things around your home, such as a microwave oven, can interfere with your Wi-Fi connection. If this is the case in your home, you could move closer to the wireless router or even use an Ethernet cable.
  • Remember that streaming music and videos such as Netflix or Amazon Prime use Internet bandwidth; it may be a good time to dust off CD’s or DVD’s, or even a book.
  • If you have a weak or spotty connection, try reducing the bandwidth requirements by turning off your video camera, or calling in to the audio part of the meeting via a phone.

Updates from Information Technology | 0 Comments |
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