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Adobe Acrobat DC Issue

Contributed by Andrew Hogan on 04/01/21 

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There is a widespread but intermittent issue with Adobe Acrobat DC that causes a message, "We can't verify your subscription status" to display on Windows computers and makes the product unusable for some time. 

We are working with Adobe on this issue and have escalated to a higher level support.  Currently there is not a fix for this but since the issue is intermittent it may resolve itself within an hour or so if this occurs for you.

As soon as we have a resolution from Adobe we will work to get this pushed out to the community.  If you do encounter this issue, or have any questions please contact the Information Technology Service Desk by phone at (607), 274-1000, by email: or via live chat.  Thank you.

The Information Technology Service Desk Team

Adobe Acrobat DC Issue | 0 Comments |
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