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Technology

The fixIT shop will be open the following hours in December:

  • Mon. 12/12 - Thur. 12/15: 10am - 7pm
  • Fri. 12/16: 10am - 5pm 
  • Sat. 12/17 - Sun. 12/18: Closed 
  • Mon. 12/19 - Thur. 12/22: 10am - 4:30pm

Please note the deadline for out of warranty Apple hardware repairs is 7pm on Monday, 12/12, and the deadline for checking in all other repairs is 7pm on Tuesday, 12/13. Emergency back up service will be available through 12pm on Friday, 12/16.

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The newest version of the Mac operating system, Mac OS Sierra, has had known compatibility issues with Pulse Secure (formerly Junos Pulse), used for remote VPN access to some Ithaca College systems.

There is now a compatible version of Pulse Secure available for Mac OS Sierra users. The new version works with previous Mac and Windows operating systems as well, and functions virtually the same.

The new version is available in the right sidebar of the Remote Access support page.

Service Desk
104 Job Hall 
servicedesk@ithaca.edu
274-1000

The fixIT shop will be open the following hours during the break:

  • Mon. 11/21 - Wed. 11/23: 12pm - 5pm
  • Thur. 11/22 - Sun. 11/27: Closed

Regular hours will resume on Monday, November 28th at 10:00am.

Stop by the fixIT shop for affordable diagnostic and repair services for your personal computer. To learn more visit www.ithaca.edu/diis/help/fixit/.

Friends 110
607-274-3000
fixit@ithaca.edu

Digital Instruction and Information Services is currently planning for critical software upgrades in DIIS-managed computer labs for the spring 2017. If you need software installed or upgraded to support instruction, please submit the software request form at www.ithaca.edu/diis/services/labs/softwarereq/ or contact the DIIS Service Desk at servicedesk@ithaca.edu, by Tuesday, November 15, 2016.

Spring 2017 Technology Renewal questionnaire notices have been sent to all guardians and area coordinators, and should be completed by November 15, 2016. 

To complete your questionnaire, log on to the Technology Renewal website and click on “Your Computer Assets” located in the center of the page. You will need to log in with your Netpass username and password. 

If any asset assigned to you is due to be replaced, you will see a red “Questionnaire Due” link that will take you to the on-line questionnaire. 

You will find more information, such as included software and FAQs on the Technology Renewal web site.

Contact the Service Desk with any questions.

Service Desk
104 Job Hall
servicedesk@ithaca.edu
274-1000

DIIS has upgraded the college’s academic SPSS network license to version 24. If you currently have version 23 and haven't already requested an upgrade, your network license for SPSS will stop working as of 5:00PM on Friday, November 11th. You can order your SPSS upgrade by filling out and submitting this form.  Please be sure to include the computer asset tag and platform (Windows or Mac) as requested on the form. The subscription charge is $85 for FY 16-17.

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Digital Instruction and Information Services is currently planning for critical software upgrades in DIIS-managed computer labs for the spring 2017. If you need software installed or upgraded to support instruction, please submit the software request form at www.ithaca.edu/diis/services/labs/softwarereq/ or contact the DIIS Service Desk at servicedesk@ithaca.edu, by Tuesday, November 15, 2016.

Students, faculty, and staff are encouraged to bring their personal computers to the fixIT shop for a free five-minute computer check-up! The fixIT shop will be open the following hours during fall break:

  • Wed. 10/12, 10:00am – 7:00pm
  • Thur. 10/13, 12:00pm – 5:00pm
  • Fri. 10/14, 12:00pm – 5:00pm
  • Sat. 10/15, Closed
  • Sun. 10/16, 12:00pm – 7:00pm

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Email phishing messages are emails that attempt to convince a user to either give up valuable information or open malicious attachments. Here are 4 tips to help spot a phishing message. 

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Apple recently released MacOS Sierra (Mac OS 10.12) but DIIS recommends not installing the new operating system on College Macs just yet.

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Email phishing messages are emails that attempt to convince a user to either give up valuable information or open malicious attachments. Here are 4 tips to help spot a phishing message. 

Read more . . . (414 words)

Digital Instruction and Information Services (DIIS) would like to remind the campus community that we now have extended hours at the Service Desk! In an effort to better support the campus community with technology needs, the new hours are as follows:

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Is your Ithaca College laptop getting replaced under the Technology Renewal Program for Fall 2016? If so, you have a great opportunity to bring your laptop to the DIIS Laptop Fair for early replacement!

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Sent on behalf of Mark Fink, Director for Teaching and Learning with Technology

Brief Outage
Sakai will be unavailable for about 5 minutes around 5:00 AM on Friday, September 9th in order to implement the new Attendance tool. In addition, several 3rd-party tools are now available to connect with Sakai.

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Apple’s QuickTime media player for Windows computers is no longer being updated by Apple. As a result, it has known security vulnerabilities that will never be fixed.

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As we start the fall semester we wanted to provide you with some updates from Digital Instruction and Information Services (DIIS). 

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Digital Instruction and Information Services (DIIS) is pleased to introduce Service Desk regular extended support hours as of Sunday, August 21st. In an effort to better support the campus community with technology needs, the new hours are as follows:

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DIIS posted the below Intercom article on Friday, 8/19. We have decided to postpone the removal of QuickTime from Windows computers for a few weeks. If you have any concerns about how the removal of this software might impact your work or teaching, please contact the Service Desk as soon as possible.

The revised date to start the removal process is Wednesday, September 7th at 9:00 a.m.

Original Intercom story:

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Sakai will be unavailable for a 5 minute period Friday, August 19 at 5:00 AM for a routine software update. DIIS will integrate Kaltura, IC's new media repository system, with Sakai at that time.

More information about Kaltura is available on our site.

DIIS Service Desk
607-274-1000
servicedesk@ithaca.edu
104 Job Hall

The fix IT shop will be closed on Friday, July 29th and reopen on Monday, August 1st at 11:30 am.

Friends 110
607-274-3000
fixit@ithaca.edu

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