Enterprise Content Management Program


The ECM team is currently working with a variety of departments on ECM-related efforts. For a full list of both active and completed projects visit the Official ECM Project List.

Active Projects Project Description
Academic Workflow

Academic Workflow consists of the processes, forms, applications and requests submitted by students to make exceptions, corrections and changes. Examples of Academic Workflow processes can be found on the Academic Workflow site.

In 2013, Ithaca College began transforming to a new, automated method of handling these processes  in order to increase efficiency and to reduce the time it takes to process requests. By increasing efficiency, both students and faculty will be able to send/receive results at a significantly faster pace which will improve the overall academic experience at Ithaca College.

One of the most noted improvements related to Academic Workflow is the Online Course Override Form, where students are able to submit course override requests digitally without the need of paper forms. Once students submit all of the required information, the requests are sent to the appropriate offices and a response is sent back to the student as soon as a decision has been made and the student information system is updated.  In 2014, we processed nearly 20,000 override requests from students.

The College has committed to this transformation for many reasons: it creates a standard for the entire campus, it is consistent with our sustainability practices, and it furthers our commitment to student-centered support. This initiative is part of the efforts of the Academic Workflow Implementation Group--two committees consisting of students, faculty, staff, and administrators committed to making the College processes more efficient through technology. For more information on the Academic Workflow Committees, please check out the Academic Workflow site.

Completed Projects Project Description
Undergrad. Admissions
  • Store all prospective student application material in the ECM solution.  
  • Provide automated processes for doing so.  
  • Utilize the ECM solution to create a workflow and eForms to automate the application review process (including an electronic version of the "decision sheet").  
  • Automate the hand off of documents and files to other departments.
  • Provide more seamless collaboration abilities
Graduate Admissions
  • Graduate Admission Process: Create content management system for applications; eliminate printing of application duplication for Dean's.
  • Utilize ECM for process and workflow management.
  • Develop an E-Form for the decision memo.  
  • Variable entries dependent on program of study.
  • ECM coordination of post-decision documents (decision letters).
  • Transfer documents to Provost/Registrar as appropriate.
Registrar's Office
  • Automate processes and files (official transcripts from other institutions) related to "Transfer credit evaluation".  
  • Ability to update student files that were originally created in the Admissions office.  
  • Ownership of those files transfers to the Registrar during the summer before the first semester classes.  
  • Ability to share student files with Dean's offices and Provost’s office.
Student Financial Services
  • Eliminate paper forms by utilizing eForms with electronic signatures.  
  • Automate the processing of student financial services applications by scanning information at receipt, updating the Banner checklist, and then using workflow to send it throughout the department as appropriate.  
  • Utilize the ECM system for student files.  Implement point-of-contact scanning at the SFS window.