System Alerts

Important system announcements from ITS

Posted by Karen Sunderland at 10:08AM   |  Add a comment

On Thursday, October 15 between 6:30-7:00 AM, users will not have the ability to dial 911 or 9911 from campus telephones (regarding 9911, dialing the extra 9 may be familiar to some users from other business or hotel telephone systems; it works, but is not required at Ithaca College).

To report an emergency from on campus during the 30-minute outage:

  • 4-3333 - Use this number from a campus phone to reach our Public Safety dispatch center.
  • 607-274-3333 - Use this number from a mobile phone on campus to reach our Public Safety dispatch center. Note that dialing 911 from a mobile phone during the maintenance WILL connect the caller to the Tompkins County 911 dispatch center, but for the fastest response it is preferable to contact the Ithaca College dispatch center at 607-274-3333.
  • Any campus blue light / emergency phone may also be used to reach Public Safety.

This outage only impacts 911 and 9911 calling. It does not impact any other calling functions, the voice mail system, or the emergency notification system.

Posted by Karen Sunderland at 10:44AM   |  Add a comment

The My-ResNet wireless network (primarily used by students) will be unavailable for about 15 minutes starting at 6:30 AM on Thursday, 10/15. My-ResNet connectivity will ONLY be impacted if trying to access that wireless network from an academic or administrative building. Connectivity from the residence halls will not be interrupted. The outage is due to an upgrade which will allow more bandwidth over My-ResNet.

Posted by Karen Sunderland at 8:22AM   |  Add a comment

HomerAdmin and HomerConnect will be unavailable for approximately 8 hours on Sunday, October 18th from 5:00 AM to 1:00 PM due to system upgrades.

Posted by Karen Sunderland at 5:34PM   |  Add a comment

Oracle has released a new update for Java, which is incompatible with HomerAdmin unless Java settings are changed. To change the settings, see "Java 8 Update 51, Changing Settings for HomerAdmin Compatibility" on our Enterprise Systems page.

Posted by Karen Sunderland at 5:44PM   |  Add a comment

The most recent versions of Firefox, 37 and later, as well as Chrome 45, are not working with Parnassus (on Mac or Windows). Currently, Parnassus is only accessible through Internet Explorer on Windows, or Safari on Macs. This applies to both "self-service" and "core apps" functions of Parnassus.

ITS is investigating solutions to allow Parnassus to be accessed from other browsers.

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