Mobile Devices and Tablets
Mobile devices (smart phones, tablets and netbooks) are increasingly popular on campus. ITS provides several types of services related to mobile devices:
- Cell phone discounts for faculty and staff
- Sync configurations for e-mail
- Wireless network connectivity
- MyHome mobile application - just log into myhome from your mobile device
Tablets are mobile devices that run applications to perform a variety of functions. Tablet functions range from simple as web browsing and e-mail to more complex functions, like database manipulation and file access. Tablets can connect to wireless networks and can often include the ability to connect directly to cellular data services, even when outside the range of a Wi-Fi signal. The portability of these devices allows you to access information and systems that would otherwise be unavailable outside of the office setting. The ITS Helpdesk provides limited support for iOS, Android, Windows Mobile and other cellular phones and tablet devices, such as help with Outlook email and calendar configuration as well as wireless network connectivity. More in-depth troubleshooting and hardware issues should be directed to the Mobile Tech Hub.
It is important to keep in mind that tablet browsers have limited capabilities and typically don't have the options desktops and laptops do. ITS does not recommended or provide troubleshooting for using these devices to access Homer, Parnassus, Advance, and other IC information systems.
ITS can help with purchasing tablets and netbooks.
Our Mobile Tech Hub, located in room 110 of Friends Hall, can troubleshoot and provide limited repair services for tablets and netbooks.
The ITS Helpdesk provides basic troubleshooting for mobile devices, including e-mail/calendar configuration and wireless connectivity. While the Helpdesk can offer basic help and troubleshooting for the mobile operating system and native apps, third-party apps are not supported.