ITS supports Human Resources' Telecommuting policy. According to the policy:
Information Technology Services will make reasonable efforts to resolve any equipment or connectivity issues experienced by employees working remotely by calling the Help Desk for assistance. Not all College computer services can be accessed from off-campus and if you require access to these types of services, you may not be able to telecommute. Repair to College-issued computers is handled by the Help Desk. Personal computers requiring maintenance can be serviced by the fixIT shop fee.
If a loss to College-owned property does occur, please report it immediately to the local police. The following is needed:
1. Obtain a copy of the report or request information on how to obtain a report.
2. In writing, collect the Police Officer’s name and precinct detail (name, address and phone number).
Also contact the following College offices immediately if loss/damage/theft occurred:
1. Office of Risk Management at 607-274-3285
2. Office of Public Safety (to file a report) at 607-274-3333
3. Office of Information Technology Services (if computer-related) at 607-274-1000
An Employee’s real or personal property used in connection with College business should be covered by the employee’s Homeowners or Rental Insurance policy. The College is not liable.
The employee is expected to comply with all copyrights and licensing plans for all software owned by the College. A separate license may need to be purchased for some software packages - not all software is licensed for use on non-college-owned machines.
Employees may connect to Ithaca College’s network, resources, data, etc. only through methods approved by Information Technology Services. While working from an off-campus location, it is important to remember that the computer used and the resources and data accessed may be extensions of the College’s property and should be treated as such. Employees are to follow Information Technology Services’ guidance regarding computer security. Refer to /its/general/policies/ for the most updated policies.
The employee is responsible for making every effort to keep their work, whether electronic or hard-copy, secure from those without Ithaca College’s authorization. Employees will achieve this by following all College policies relating to data access and security including, but not limited to those outlined by Information Technology Services. It is the employee’s responsibility to ensure that any personal Internet connection, if applicable, is secure and working during the employee’s off-campus working hours.
Good remote practices include:
Employees are to be prudent and may not compromise resources used or referenced in any way by exposure to malware, viruses, destruction, etc. and are prohibited from distributing information or resources to an unauthorized third party whether or not the action or compromise was intentional. Employees are advised to secure the computer and network in use by taking all steps to prevent viruses or malware from causing harm. This includes, but is not limited to, running an up-to-date anti-virus program and utilizing firewalls. If using a wireless connection, take extra precautionary measures to ensure that the connection is secure and encrypted so others using a wireless system nearby cannot intercept data or work off of the wireless connection.
Anyone using a home computer or College computer off-site is required to have a personal password-protected account on the computer to keep anyone else in the home from accessing private College data. It is the employee’s responsibility to keep data obtained through the College secure. Employees are expected to lock their computer when leaving their computer unattended.
When using hard-copy resources, employees are not to leave their work or resources where others may see the resources.
When traveling and using a third-party Internet connection, be extremely cautious, as these connections may not be secure. When traveling, keep your laptop or resources with you and only travel with the “bare necessities”; don’t bring any resources or equipment that you don’t need. Bring your laptop or equipment in a carry-on bag while on flights to reduce any chance of loss. Never leave College-owned property unattended. It is advisable not to use an Internet kiosk or a shared computer; others may have installed malicious software that could capture your personal passwords or data. The best practice is not to access Ithaca College data or resources when using a shared computer you can’t trust. Be sure to clear the cache, browsing history, cookies, saved passwords etc. to reduce the opportunity for exposure. Also, change your passwords frequently, especially after using a non-trusted computer or Internet source.