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Maintenance Direct is a web-based work order entry system. Ithaca College has been using the Maintenance Direct system since the fall of 2011. The system allows Requestors to directly enter a work order into the Facilities Department 24/7 from the convenience of his/her own computer. It also provides reply information with every change in the status of a work order. Furthermore, the system allows for date stamped information for every data entry into the system, so a history of "who and when" regarding work orders is documented.

Pre-Authorized Requestors at Ithaca College

The following individuals with valid Ithaca College e-mail addresses may login to the system using their netpass user name and password:

  • All Students
  • All Faculty
  • All Staff

The Maintenance Direct work order system, maintained by our Facilities Customer Service Department, is the preferred mechanism for placing a work order at Ithaca College. All work orders placed through the web-based system are dealt with in an efficient and timely manner, and all transactions are recorded for the Requestor, Technicians, and Facilities Supervisors.

Expectations of the W.O. System and of the Facilities Department

While work orders (W.O.'s) can be sent any time of day, every day of the week, the Facilities Department receives and processes W.O.'s during regular business hours, M-F. With the quantity of W.O.'s received it is necessary for the Facilities staff to prioritize the requested work and balance those with other daily and preventative maintenance operations. EMERGENCY repairs are always dealt with in the highest priority. Other repairs will follow. You should expect that non-emergency W.O.'s will be addressed within 1-3 days.