Netpass Manager

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FAQs about Passwords and Security Questions
(Also see FAQs about New Account Activation)

What system passwords do NOT change when I change my Netpass password?

  • Majordomo
  • Parnassus
  • Other miscellaneous services or applications which do not use Netpass for authentication

What system passwords DO change when I change my Netpass password?

  • Active Directory
  • Email
  • Emergency Notification System
  • EZ Proxy
  • Intercom
  • Sakai
  • Technology Renewal
  • Web Directory
  • Web Profile Manager
  • Other miscellaneous Web applications

What are the password requirements?

  • At least 8 characters
  • Include a combination of letters, numbers and one or more special characters (!, %, *, +, -, ?, _)
  • Cannot contain your username
  • Cannot reuse the same password within the last 18 months
  • See our password page for more help as well as tips for creating a strong password.

How often do Netpass passwords expire?
Students: Once per year
Faculty and Staff: Every 180 days

Reminders are sent to each account owner starting two weeks prior to expiration.

What are the security requirements for departmental and organizational e-mail accounts?
Departmental and organizational e-mail accounts are required to use the stronger password rules, but not security questions. The manager of the account should login to Netpass Manager as themselves to change the password for any account they are are responsible for.

My Mac computer shows a "Keychain" message after I change my password. What should I do?
Generally the message will show options of "Continue Log In," "Create New Keychain," or "Update Keychain Password." The best option is to select Update Keychain Password, and then enter your OLD Netpass password when prompted.

Help
Anyone who experiences problems using Netpass Manager should come to the Service Desk with their college ID card:

Monday-Thursday: 8am - 7pm
Friday: 8am - 5pm
Sunday: Noon - 5pm

104 Job Hall
607-274-1000
servicedesk@ithaca.edu

What if I can't come to the Service Desk for help with my password?
You have two options:

  1. Fax the following information to (607) 274-1583, Attn: Service Desk
  2. Send an email from an alternate e-mail account and include the following information to servicedesk@ithaca.edu
  • Your IC email address
  • A photocopy of the ID card (if sending a fax)
  • A picture of the ID card (if sending an e-mail)
  • The college ID number (which does not always appear clearly on the photocopy/picture of the ID card)
  • Your preferred contact method

Within 1 business day of receipt of the above information the Service Desk will reset the security questions for the account and notify you via the contact information provided.

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