Netpass Manager

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FAQs about Passwords and Security Questions
(Also see FAQs about New Account Activation)

TIP: Bookmark /passwords for easy access in the future.

What IC systems do NOT use the Netpass username and password for login?
The login for the following systems does NOT change when the Netpass password is changed, unless the user specifically changes the password for each system to match the Netpass password:

  • HomerAdmin
  • HomerConnect
  • Majordomo
  • Parnassus
  • ICWeb (Web server)

What IC systems ARE accessed with the Netpass username and password?
The following systems use the Netpass username and password for login and will automatically accept the new Netpass password whenever it is changed:

  • ACE/Argus
  • Active Directory
  • Email
  • Emergency Notification System
  • ePortfolio
  • EZ Proxy
  • Intercom
  • ITS software downloads (from off campus)
  • Juniper remote access
  • myHome
  • Sakai
  • Technology Renewal
  • Web Directory
  • Web Profile Manager
  • Other miscellaneous Web applications

Why are security questions and a complicated password required?
Many people use a simple password that password "cracking" tools can easily figure out. A stronger (yes, that means more complicated) password helps protect accounts from being compromised. The security questions are for user convenience, to allow self-service password resets.

What is a "strong" password?
A password that has at least 8 characters containing random letters, numbers and special characters (!, %, *, +, -, ?, _) is very strong and hard to crack. See our password guide for specific password requirements, as well as tips for creating a strong password.

How often do Netpass passwords expire?
Every 120 days. Reminders are sent to each account owner starting two weeks prior to expiration.

What are the security requirements for departmental and organizational e-mail accounts?
Departmental and organizational e-mail accounts are required to use the stronger password rules, but not security questions. The manager of the account should login to Netpass Manager as themselves to change the password for any account they are are responsible for.

Why do Smartphones or other mobile devices stop syncing after the Netpass password is changed?
The Netpass password may be stored by various applications or services on the device. Whenever the Netpass password is changed, any passwords stored by the device, such as for IC email or ICAirnet-Secure wireless, need to be changed at the same time.

Help
Anyone who experiences problems using Netpass Manager should come to the ITS Helpdesk with their college ID card:

Monday-Friday, 8:00 a.m. to 5:00 p.m.
104 Job Hall
607-274-1000
helpdesk@ithaca.edu 

What if a user can't come to the Helpdesk?
Users who are unable to come to the Helpdesk in person have 2 options:

Fax the following information to (607) 274-1583, Attn: Helpdesk
OR
E-mail (from an alternate e-mail account) the following information to helpdesk@ithaca.edu

  • The IC e-mail address of the user
  • A photocopy of the ID card (if sending a fax)
  • A picture of the ID card (if sending an e-mail)
  • The college ID number (which does not always appear clearly on the photocopy/picture of the ID card)
  • An alternate e-mail address or contact phone number

Within 1 business day of receipt of the above information the ITS Helpdesk will reset the security questions for the account and notify the user via the contact information provided.

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