- General (e.g., stuck window, door hard to open, drawer won't close, bathroom faucet dripping, light out): Submit request to Maintenance Direct (password is "Ithaca").
- Lack of Heat: Before submitting a Maintenance Direct request, be sure the ...
- radiator control knob is open (traditional halls).
- thermostat is set above the ambient temperature (Circles/Gardens).
- air flow to the radiator or baseboard heater is unobstructed.
- windows are fully closed and latched.
- Air Condition unit covers are installed (Circles only).
- Cable TV: Direct maintenance requests to Time-Warner at (855) 225-7898. The most common problem is a missing or damaged cable connector where the cable has been pulled from the wall by a previous resident instead of purchasing the required coaxial patch cable. (see What to Bring).
- Computer issues: ITS HelpDesk at (607) 274-1000.
- Laundry machines: Report a Problem (use LaundryView to monitor the status of laundry machines online).
- Microfridge issues: Refrigerator Leasing at (800) 423-9220.
- ResNet issues: Contact Apogee at www.myresnet.com or by phone at (877) 478-8893. Write down the name of the person you spoke with, the time of the call, the number from which you called, a brief description of the issue, and the Apogee Ticket ID (if provided).
- Telephone Service: ITS HelpDesk at (607) 274-3282.
- Vending: Dining Services at (607) 274-1187.
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