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Client Policies & Membership Agreement

Client Policies

Educational Facility:

The Wellness Clinic was first and foremost established as a clinical learning environment. Therefore, clients are expected to participate in various aspects of our students’ learning experience (i.e. orientations, fitness testing, and exercise assistance and feedback during workouts).

Required Assessments and Orientations:

  1. All new members will fill out a Medical/Health History Form upon joining and update it with changes or minimally each year upon membership renewal.  Additionally, client will submit medical clearance from physician as deemed necessary by WC staff.
  2. Upon joining all members (excluding graduate students) will complete:
    1. Two orientation sessions (personal training sessions) with a Fitness Specialist before being allowed to attend group exercise classes or freely access the fitness floor for personal workouts.
    2. Fitness Evaluation (FE) and Graded Exercise Test (GXT). 
    3. Thereafter FE’s will be completed annually and GXT’s every three years (subject to staff availability).

Hours:

Please see this website for complete listing of hours/closures.  Clients are not permitted to enter the fitness area before opening time or remain inside the Clinic after closing (including the locker rooms).

Attire:

Clients are encouraged to wear athletic clothing and shirts covering the torso and are required to wear clean, closed toed athletic shoes while on the exercise floor.

Food/Beverages (normal service noted below, food not permitted in facility for SU21 due to COVID-19): 

Spill proof water bottles are permitted throughout the facility.  Food is not permitted on fitness floor or in group exercise room. 

Music/Entertainment:

Personal music/entertainment devices are permitted, but users are encouraged to wear headphones. Any music/entertainment played by client must not contain profanity or insensitive language and must be kept to a respectfully low volume. The Wellness Clinic staff may ask individuals to turn off or reduce volume of their personal entertainment at any time.

General Equipment Use Guidelines: 

  1. Participants must wipe down equipment with disinfecting wipes after each use (SU21 due to COVID-19).
  2. A spotter is recommended for all exercises during which the lifter’s body is between the weight and the floor (e.g., overhead lifts, bench press, squat).
  3. Dropping or slamming down of weights is discouraged.  If unable to control the weight through the entire range of motion, please use a lower weight.
  4. Chalk use is permitted (liquid and powder). Patrons who use chalk must clean up spills and equipment after use. 

Lockers (normal service noted below, for SU21 locker service please see our COVID-19 policies & procedures):

  1. Lockers may be rented for a fee and complimentary baskets may be reserved on a first come, first served basis.
  2. Use of available lockers for “day use” is permitted, however if locker has not been rented personal lock and belongings must be removed at workout completion and must not be left overnight. Additionally, all used and/or dirty exercise clothes should not be left in the locker rooms overnight.

Towels (normal service noted below but suspended for SU21 due to COVID-19)

Both shower and exercise towels are available for client use. Shower towels will be available only in the locker rooms. Exercise towels will only be at the fitness desk and are to be returned there after use.

Check-In & Check-Out:

When entering the Clinic all clients are required to check in at the front desk with our staff.  When exiting clients will check-out via scanning their campus ID card or designated membership card.

Exercise Supervision:

  1. At least one professional or student Fitness Specialist/Floor Monitor will be available on the exercise floor at all times. Staff are trained to provide exercise assistance and feedback, including assessing and correcting technique, while maintaining a clean and safe environment for all clients.  Concerning safety issues (i.e. spotting, unsafe activities, etc.), members are to abide by the advice/direction of the WC staff.
  2. On rare occasions, WC staff might require a client who needs more supervision based on medical/health conditions to participate at specific times of day when Exercise & Wellness Specialist(s) or Director are present.

Cancellation Policy:  

Please be respectful of our staff and other clients by doing your best to keep all scheduled reservations and appointments.  We do understand that illness and emergencies arise and if you must reschedule please do so at least 24 hours in advance.  Repeat cancellations may result in client placement on waiting list or in extreme cases membership suspension.  Thank you for your understanding and support.

Guest Policy (Normal service noted below, but suspended for SU21 due to COVID-19):

Guests are permitted in the Wellness Clinic for a $5 fee. All guests must sign a Guest Liability Release form before being permitted to exercise.

Membership Agreement

The Wellness Clinic is part of the Department of Experiential Learning (DEL). The goal in DEL is for students to transfer their knowledge and experiences from the classroom to situations outside of the classroom.  Students work in the Wellness Clinic to provide quality health and fitness services to the IC community while enhancing their practical experience through guided clinical training.  Therefore, Wellness Clinic clients are expected to participate in various aspects of our students’ learning experience as outlined below. 

Terms of Contract

  1. Membership duration varies based on membership type, but all memberships require submission of a medical/health history form to be updated with changes and minimally each year.  Join date will be recorded as the date of initial medical/health history submission. 
  2. Membership fee varies based on membership type.  Fee-based memberships must be paid promptly upon joining and when due for renewal to continue use of the facility and services. 
  3. Membership can be renewed at the end of the membership term by paying the designated membership fee AND updating your medical/health history.
  4. The IC Wellness Clinic accepts payment in-person via cash, checks made payable to Ithaca College, and payroll deduction.
  5. All members (excluding graduate students) will complete two orientation sessions (personal training sessions) with a Fitness Specialist before being allowed to attend group exercise classes or freely access the fitness floor for personal workouts. 

Promises of the Ithaca College Wellness Clinic

  1. Maintain a safe, clean environment.
  2. Provide prompt service to all members, including exercise assistance, feedback, and scheduling.
  3. Maintain properly trained and supervised staff.
  4. Maintain a positive learning environment for participants, staff, and students.
  5. Maintain client confidentiality.

Expectations of the member

  1. Pay amounts due in a timely manner.
  2. Complete pre-participation screening prior to participation and update medical/health history when there are changes, upon renewal, or minimally each year. 
  3. Submit medical clearance from physician as deemed necessary.
  4. Abide by all policies and procedures of the Wellness Clinic.
  5. Actively and openly participate in the student learning experience on the exercise floor and during all provided services (e.g., student staff are expected to engage with clients and provide exercise assistance and feedback).     
  6. Participate in the orientation process as required per membership type, including orientation sessions (personal training), fitness evaluation, and graded exercise testing. 
  7. Participate in fitness re-evaluations every year and graded exercise testing (GXT) every three years (excluding graduate student clients).
  8. Operate equipment safely and cautiously.
  9. Notify Wellness Clinic staff immediately about any observed unsafe condition or practice.
  10. Notify Wellness Clinic staff of any personal health or fitness conditions that impact member’s ability to participate in health or wellness activities, programs, or use of equipment.
file-outline Physician Medical Clearance Form - physician-clearance-form.docx_2.pdf (233.47 KB)
file-outline Liability Waiver - liability-release-waiver_2.pdf (18.69 KB)
file-outline Client Policies - client-policies_1.docx (22.05 KB)
file-outline Membership Agreement - membership-agreement_1.docx (24.13 KB)
file-outline COVID-19 Member Conduct Agreement - summer-covid-19-member-conduct-agreement_2.docx (19.28 KB)