Scope of Practice and Policies (consent)
CAPS provides initial assessment and screening; short-term individual, relationship and group counseling; consultation about mental health concerns; crisis intervention and response; and referrals to other on- and off-campus services. All enrolled Ithaca College students are entitled to an initial consultation, and options for future services will be discussed in your first appointment. Most students are seen for 4 or fewer sessions of individual counseling, and many develop relationships with counselors that continue across their academic years on campus. There are no session limits on Group Therapy.
There are periods each semester, when the demand for scheduled appointments exceeds resources. During those times, and depending on your circumstances, you may be offered off-campus resources or the option of waiting for the next available opening with a CAPS clinician.
Scheduling and Keeping Appointments
All services are by appointment; call (607) 274-3136 to schedule. Please be considerate of our time and of others who need services. If you must miss an appointment due to illness or an emergency, please call CAPS to cancel your appointment as far in advance as possible. Repeated cancellations or “no shows” may limit your ability to receive our services. If you miss an appointment and do not contact us within 48 hours, you may be placed on a waitlist for further services. If you are more than 15 minutes late to an appointment, you may be asked to reschedule.
Same Day Crisis Services
Openings for first appointments (new clients) and for urgent needs are available on an on-going basis each semester. If immediate personal safety is of concern, Same Day Crisis Services are available. Call (607) 274-3136, to inquire if these services are right for you.
Not all types of counseling problems are dealt with in CAPS. For example, CAPS does not provide on-going weekly psychotherapy, treatment for severe psychological disorders or court-mandated treatment. There may be times, based on individual needs and CAPS resources, when referrals to other offices, agencies or resources may be required. It is the responsibility of individuals to follow through with treatment referrals. If you wonder if our services are right for you, please call to schedule an appointment to discuss your needs with a counselor.
Privacy, Confidentiality and Records
Information shared by you will be kept in strict confidence. Legal constraints and ethical guidelines require that all client interactions with CAPS are confidential. No record of counseling is contained in any academic, educational or job placement file. We make every reasonable effort to ensure the security of written and electronic records. All Counseling and Wellness personnel have been trained in policies and procedures to protect the security of records and sensitive information. CAPS professionals operate as a team and may consult with each other in order to provide the best services to you. There are a few exceptions to confidentiality: if you are a danger to yourself or someone else; if you tell us about current child abuse or neglect; if a court of law orders us to release information; and if you give us written permission to share information.
Please ask if you have questions about confidentiality or about any of our policies and practices.