As CEO of Victoria’s Secret, Jan Singer doesn’t sit behind a desk or in a boardroom every day. She can often be found right alongside customers at the mall, observing their choices.
“Retail is a behavioral study every day,” Jan says. “Even now I’m literally in the stores working—watching what people are buying, what they pick up, what time of day it was when they picked it up, what’s going on in their lives.”
“I call it passionate curiosity,” she says. “My brothers would call it being nosy.”
Along with hard work and a strong support system, Jan credits much of her success to her “nosiness.” Her interest in peoples’ motivations and behaviors started when she was just a teenager and led her to major in psychology and business at IC—where she could apply a practical focus to her curiosity.