Tips for Viewing Streaming Video

You should be able to view live streams and recorded videos without installing any additional software or doing anything special.  If you are experiencing any issues watching this video, then please check the following:

Internet Connection Speed

You can only watch a live stream if you have a consistent internet connection. Shared Wi-Fi networks, like what you might find at a coffee shop, are often too unreliable to view a live stream without interruption. We recommend viewing on the best possible connection you can find.

We recommend viewing from a wired connection with a download bandwidth of at least 500Kbps.  As a general rule your download bandwidth must be greater than the bitrate of the channel you’re trying to view - 500kbps. That is the minimum rate we recommend to get a lower resolution (basic) stream.  The highest stream rates we broadcast are around 2000 to 2500kbps for HD video at 1280 x 720. The system is adaptive and will automatically recognize your network connection to deliver the highest resolution that your connection can handle.  If you want to manually select your setting, click the icon on the streaming player that looks like a gear.  When you click that icon, you can select the streaming rate manually that suits your needs.

To test your speed, go to Bandwidth fluctuates constantly, so running 3 tests is recommended. 


Mobile Devices

This stream is mobile device compatible and works on most devices, however we do not recommend viewing with a wireless connection as it can be unreliable. Remember that wireless connections fluctuate and you may experience breakups in the video.  Use Wi-Fi rather than 3G or 4G connection whenever possible. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a live stream without interruption. 


Update your Browser

The stream should work across any popular browser like Firefox, Chrome, Safari, or Internet Explorer. You may need to update your browser if you already have a good, tested, network connection, but still are having trouble viewing the stream.