Keeping You Informed About Computer and Network Downtimes

09/09/2005

Contributed by Karen Sunderland

ITS wants to remind everyone of several notification tools that are available to keep members of the campus community informed about computer system or network problems, as well as scheduled service interruptions.

Helpdesk Phone System Status Line
If you're having a problem with a network service (like email, the Internet or a Novell file server) call 274-3282 and choose option #1 to find out if there is a campus-wide problem that might be affecting your access to such services.

Helpdesk-Alert Mailing List
Helpdesk-Alert is a moderated, low-volume mailing list (usually less than 5 messages per month) designed to provide you with important information about conditions or events that may impact your ability to use computing services at Ithaca College. This list is used for alerts regarding major computer system or network problems, system maintenance notices, and reminders about scheduled power outages. You can subscribe to the list on the Helpdesk website.

Web System Notices
The ITS and Intercom home pages have a system notices section to provide you with information about current computer system or network problems, as well as future scheduled network outages or downtimes.

If you have any questions about any of these tools, please contact the Helpdesk at [mailto:helpdesk@ithaca.edu].

Information Technology Services (ITS)

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