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Information Technology Services (ITS) wants to remind all IC community members of several ways to keep informed about computing system and network downtimes, either scheduled or unexpected, as well as how to report after-hours problems that affect multiple users.

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When sending a message to a Majordomo mailing list, always use the format of "listname@lists.ithaca.edu". While you may sometimes see an address like "listname@icsun.ithaca.edu", that format refers to a specific server name (icsun in this case) and will no longer work if the server name changes.

Using listname@lists.ithaca.edu ensures that your list messages won't bounce due to an invalid address format.

ITS Helpdesk
helpdesk@ithaca.edu
607-274-1000
104 Job Hall
 

ITS wants to remind all email users to NEVER respond to email messages requesting passwords or other personal information.

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The fixIT shop will be closed on Monday, September 1st. Regular hours will resume on Tuesday, September 2nd at 10:00am.

Please visit our website for details on hours, services, and rates at www.ithaca.edu/its/help/fixit/.

Friends 110
607-274-3000
fixit@ithaca.edu

ITS offers computing workshops every week on a variety of topics in the Technology Learning Center (101 Friends Hall) at no charge to all faculty, staff, and students. The TLC will be offering the following training sessions:

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Information Technology Services would like to remind instructors and administrative staff that all Optical Scanning of exams and course evaluations that are processed will be moved into a Sakai Drop Box.

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The latest versions of Microsoft Office are available to all current IC students, free of charge. Students can download and install Office on their personal Windows and Macintosh computers.

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ITS is investigating problem reports from multiple people and areas about computers not connecting to the Internet properly. The problem is related to Bradford network software, which is not automatically registering college computers on the network as it should be.

The problem is affecting both Mac and Windows computers, in both campus offices and labs. Not all machines are affected.

If your computer presents an Ithaca College campus agreement/registration page, try the following:

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The ITS fixIT shop will be closed on Friday, July 25th. We will reopen on Monday, July 28th at noon. 

We will reopen Monday, July 21st at noon.

(607) 274-3000 

fixit@ithaca.edu

Fall 2014 Technology Renewal questionnaire notifications have been sent to all guardians and area coordinators, and should be completed by 5pm on Friday, July 18th, 2014.

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Fall 14 Technology Renewal questionnaire notices have been sent to all guardians and area coordinators, and should be completed by 5pm on Friday, July 18th, 2014.

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Are there computers in your area scheduled for replacement this fall under the Technology Renewal Program?  Questionnaires and renewal information will be sent via e-mail to guardians and department coordinators beginning Monday, July 9th.

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Please be aware that many of the computers in the ITS Helpdesk loaner equipment pool are being replaced under the Technology Renewal program in the next week. As a result there will be very few loaner laptops available during the replacement period, June 26th-July 1st.

ITS Helpdesk
helpdesk@ithaca.edu
607-274-1000
104 Job Hall
 

As previously announced, the college’s academic SPSS network license is moving to version 22.

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The annual campus electrical shutdown takes place on Saturday, May 31, 2014. ITS would like to remind everyone to unplug computers, printers, and other electrical devices prior to the start of the shutdown.

While ITS expects that all computing systems and services will remain online and accessible from off campus, there is the possibility of extended system downtime for any system or service due to unanticipated problems. 

ITS Helpdesk
helpdesk@ithaca.edu
104 Job Hall
4-1000

The latest versions of Microsoft Office are now available to all currently enrolled IC students, free of charge. Students can download and install Office on their personal Windows and Macintosh computers. Please note that recent graduates are not eligible for this offer.

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Staff, bring your personal computer or device to the fixIT Shop the week of Monday, May 19 – Friday, May 23 for 20% off all services, and a free cleaning with any paid service!

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Throughout this summer, ITS will continue to work on implementing the print management solution in the student labs. This effort supports the sustainability goals of the college. Lab and Library users will begin to see changes starting next week!

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