Building a Health Literate Organization: Helping People Make Informed Decisions and Actions

Session Information

This presentation will familiarize the audience with the definition and concept of the health literate organization, and why it is important to adopt health literacy universal precautions. It will share health literacy tools that can be used to promote patient-centered communication and shared decision-making. 


  • Attendees will be able to describe to colleagues and organizational leaders the importance of becoming a health literate organization.
  • Attendees will be able to identify health literacy resources from the Department of Health and Human Services to support health literate care. 
  • Attendees will be able to use tools to support patient-centered communication and shared decision-making. 


Cindy Brach, MPP
Senior Healthcare Researcher 
Agency for Healthcare Research and Quality