While Park School students worked Radio Row, eight Sport Management majors from the School of Business were embedded across the operational backbone of Super Bowl week.
Emma Cianchi, Carly Dixon, Jessie Lopez, Charlotte Powell, Riley Donelan, Ryan Galka, Max Marshall, and Jonah San Angelo, all members of the Class of 2026, worked as paid staff members supporting NFL-run fan events, hospitality programming, and sponsor activations across Santa Clara.
For the students selected, the opportunity represented both a milestone and a culmination. The trip is highly competitive, with many applicants each year, and students described the selection as a signal that faculty recognized their preparation and readiness for higher-level work. Several spoke ahead of time about balancing excitement with nerves, aware of both the scale of the event and the trust being placed in them to perform professionally.
According to Rachel Madsen, associate professor and sport management program coordinator, the Super Bowl is best understood not as a single game-day operation, but as a weeklong ecosystem. In the days leading up to kickoff, the host city fills with fan experiences, sponsor activations, hospitality events, and layered security and staffing systems—an environment often likened to a village. Madsen described it as feeling “very chaotic,” but noted that “it all comes together seamlessly in the end.”
The students worked within that system. Their responsibilities included staffing the NFL’s interactive Super Bowl Experience, assisting with pre-game hospitality for high-level guests, supporting wayfinding and customer service on game day, and observing how security, logistics, and staffing are coordinated at extraordinary scale.
This was not volunteer work. Students completed professional onboarding and virtual training in advance, worked full-time hours during Super Bowl week, and were compensated for both training and on-site labor, gaining firsthand exposure to the complexity and expectations of major-event operations.
For many of the students, the experience was also about proximity to the future they are preparing to enter. Lopez described the opportunity as both affirming and nerve-racking, noting the competitiveness of the selection process and the trust being placed in students to meet real professional expectations. She said the chance to learn from Ithaca College alumni working in professional sports was among the most meaningful aspects of the trip.
Galka, who emphasized that he had been working toward this opportunity since his first year at Ithaca College, echoed that sentiment. Reflecting on the scale of the experience and the path that led there, he put it simply: “It’s not every day that one can say, ‘I’m going to work at the Super Bowl.’”