During the pandemic, healthcare and other professions were asked to support social distancing measures by offering appointments by telephone or two-way video mechanisms. Learn more about how to implement health literacy best practices to communicate health information while on the phone or by video conferencing. CME and social work CEU's are pending evaluation for this session.
Discuss the application of a universal precautions approach to health communication in your work environment.
Review best practices for clear communication which will work well during telephone or two-way video encounters with patients or clients.