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[Updated 7/23/2021]

LMS Project FAQs

This page provides answers to many of the questions you may have regarding the transition to Canvas. The following FAQs are continuously being updated as information is available..

  • The Canvas Community has a multitude of resources and helpful guides for instructors and students to help you learn how to use and navigate Canvas more efficiently and effectively.
  • All IC students and instructors should first contact Canvas Support for technical assistance, available 24/7/365. Canvas Support is our first line of support going forward and will be able to provide help in a timely manner.
  • Users can access Canvas Support by clicking on the (?) Help menu located in the Canvas navigation on the left side of your computer screen, or click on the 3 lines in the top right corner of the screen in the Canvas mobile app.
  • Faculty were provided with information on how to log in to Canvas on May 12, 2021.  An email was sent to all faculty along with a document called the "Hello Canvas! Faculty Quick Guide" which will help users get started with the new LMS.
  • The Training Task Group recommends faculty go through the IDEAL Summer Institute in addition to the training materials provided ( self-paced training courses, videos, and documents available from the Canvas Community) before creating their Fall 2021 courses.
  • The Fall 2021 course shells are available and can be found in the Canvas Dashboard listed in the "Unpublished" section, or under the "Courses" list. 
  • All Fall 2021 course shells have an IC Design Template with IC colors, images, and icons. Options are available to change or delete the images and icons.
  • All Fall 2021 course shells have a Course Blueprint applied that includes sample Modules, Pages, ideas for organizing your course, and recommendations for developing the course syllabus. A default course Navigation is also part of the Blueprint. 
  • All faculty have been provided with one Sandbox course that is not linked to a specific course in Banner/Homer with a CRN. It is your own Canvas site where you can explore and test different features of Canvas.
  • If you go through the “Growing with Canvas” self-paced instructor training course it will guide you through using the Sandbox course to learn and apply the Canvas tools.
  • Sakai will remain our primary LMS through Summer 2021. Please use Sakai for teaching your summer session classes. 
  • The bulk auto-migration process that will be done by our vendor partner will not impact your ability to continue teaching in Sakai through August 15. 
  • Canvas will be in a limited pilot with minimal tools and resources available until mid-August. 
  • Select pilot participants will be exploring Canvas during the summer and continuing to provide feedback to the Canvas Implementation Team.
  • The Migration Task Group has reviewed the process for migrating up to 4000 academic courses with the support of a third-party vendor K16 Solutions.  
  • The first wave of the bulk migration process was completed on June 4 and faculty were given access to the copied content. It includes academic course content from Fall 2020, Winter 2021, and Spring 2021 terms. 
  • The second wave of the bulk migration process will run from July 28 - August 6. It includes academic course content from the Summer 2021 term, and any special requests received prior to June 30. 
  • Faculty can complete the "Additional Sakai Course Migration Request" form (IC login required) to request up to 2 additional courses which might be included in the 2nd Wave. *Not all requests may be able to be granted due to the limited number of slots available. 
  • Ithaca College supports tools for storing documents and media from your old Sakai sites that you want to keep, but not move into Canvas, including MS One Drive, Leganto, and Kaltura
  • Documentation is available in the Canvas Resources @ IC course to help faculty with the manual migration of content for any courses not done via the auto-migration tool, or for those faculty who want to do the migration of content on their own. 
  • Course files from the Resources folder, Discussion topics, Assignments, Quizzes and Tests, and media files will be copied over. Because Canvas is a much newer LMS, not everything will look the same, or be in the same spot, as it was in Sakai. 
  • Please note that Quiz/Test Banks do not come over with the migration. 
  • Content will be brought over as a copy of your old course in Sakai. Faculty will not be able to teach from this copied course. The content will need to be copied or imported into your new Fall/Spring Canvas courses which have the IC Design Template and Blueprint applied. 
  • The content will need some manual updating and needs to be reviewed before copying it into your new Fall/Spring Canvas courses. Tips and documentation have been provided by the Migration Task Group in the Canvas Resources @ IC course for faculty.

Sakai does not make it simple for a user to copy over an entire bank of quiz/test questions, either manually or through the bulk migration process. 

Our team is continuing to look at what information we can provide to users to assist with the migration.  We have found that published quizzes and tests do migrate over; however, question banks are designed in a unique way in Sakai and do not migrate over to any LMS.  

We are sorry for the inconvenience this may cause. The team continues to look into possible solutions to help faculty with this piece of the migration. 

  • The first wave of the bulk migration process was completed on June 4 and faculty were given access to the copied content. It includes academic course content from Fall 2020, Winter 2021, and Spring 2021 terms. 
  • The second wave of the bulk migration process will run in early August. It includes academic course content from the Summer 2021 term, and any special requests received prior to July 15. 
  • Documentation is available in the Canvas Resources @ IC course to help faculty with the manual migration of content for any courses not done via the auto-migration tool, or for those faculty who want to do the migration of content on their own. 
  • Course content auto-migrated from Sakai will be a master copy in Canvas and will not be tied to a roster from Homer. These courses will not be available for use as a direct teaching course. 
  • The team recommends faculty update, review, and revise all course content that was auto-migrated from Sakai into Canvas before copying/importing the content into the new Fall/Spring courses.  
  • Throughout the summer the Implementation Team will add the following tools (LTIs) to Canvas.
  • These tools will be made available to users by the official launch of Canvas on August 9, 2021. 
  • Any content you currently have in these tools through Sakai will remain with the tool and still be accessible from Canvas once it is installed. 
  1. iRubric
  2. Kaltura Media Gallery - added to Canvas 7/21/2021
  3. Leganto Reading Lists
  4. Top Hat
  5. VoiceThread - added to Canvas 7/19/2021
  6. Zoom - added to Canvas 7/20/2021
  7. Select Microsoft Office (0365) tools 

At this time our team is preparing Canvas for the official launch on August 9th. As part of that work, we are adding in the primary, approved, and IT@IC supported 3rd party applications including Zoom, Leganto, VoiceThread, Office 365, Kaltura Media Gallery, iRubric, and Top Hat. 

Once we launch Canvas the team will be able to review the special requests from faculty. Faculty will need to fill out a request form and guidelines will need to be met prior to the review and approval of the 3rd party application by Information Technology and the IT Security team. More information will be shared soon.

  • A virtual Faculty Summer Institute “IDEAL Course Design in Canvas” was held the week of May 24-28.  All sessions were recorded and shared out with faculty after the institute. 
  • Canvas provides a robust Community and additional training resources to help users navigate the LMS. You can access the Canvas Guides and Community from the Help Menu of Canvas. 
  • The Training Task Group recommends faculty go through the training materials available in Canvas and as listed on the "Hello Canvas! Faculty Quick Guide."  You can explore the self-paced training courses, videos, and documents available from the Canvas Community to become familiar with the new LMS.  
  • The team created the Canvas course "Canvas Resources @ IC" for faculty with a robust list of materials, documentation, and links to additional training and support offerings. The course can be found listed in the Help Menu of Canvas. 
  • Additional workshops will be provided later in the summer and throughout the Fall 2021 semester. Watch the Intercom and project website for announcements and more information. 
  • All faculty have been added to the Canvas course "Growing with Canvas," a self-paced course with additional information and resources. It can be found in the Canvas Dashboard. 
  • Student pilot participants found the vendor training course “Passport to Canvas” a helpful guide to learning how to navigate the new LMS.  All students will be added to the Canvas course. It can be found in the Canvas Dashboard. 
  • The team created the Canvas course "Canvas Student Resources @ IC" with a robust list of materials, documentation, and links to additional training and support offerings. The course can be found listed in the Help Menu of Canvas. 
  • Canvas provides a robust Community and additional training resources to help users navigate the LMS available from the Help Menu of Canvas. 
  • Sakai will be placed into a read/view-only mode after the Summer 2021 sessions, or by September 1, 2021. All Ithaca College users will no longer have the ability to create a new course/project site or add materials to Sakai; however, users will still be able to log in to Sakai to view and download course materials and files. 
  • From January 1, through June 30, 2022, Sakai will move to warm storage (archived vault) and access will be strictly limited. Only the LMS Administrator and designated LMS support staff will have access to Sakai. By December we will provide information on how to request copies of documents or information from Sakai. 
  • With the sunsetting of Sakai students will no longer have access to course resources, assignments, projects, or materials they may need for cumulative program requirements. The Implementation Team is working with department/program chairs to provide information and support to students. 
  • Students will receive additional information in the fall with guidance regarding saving files and resources from Sakai.
  • Students can begin saving personal files to their OneDrive, media on Kaltura, or other storage options. There are multiple file storage options available to students. You can read more in the IC Service Catalog Knowledge Base.     
  • Moving content out of Sakai will be a manual process that students will need to complete before December 31, 2021.

While Sakai was historically used for non-academic purposes and project sites, we now have many other tools available within Microsoft Office which individuals and groups can leverage for effectively communicating, sharing documents, and hosting department and committee resources. 

  • With the sunsetting of Sakai, the team sent email communications out to Project Site creators/maintainers including resources available for moving content out of Sakai and into an alternate platform.  Please see the Intercom for more information.  
  • Moving content out of Sakai Project Sites will be a manual process that will need to be done by the site creator/maintainer(s). Documentation for best practices and steps to success is available in the IT Service Catalog Knowledge Base  
  • The site creator/maintainer(s) will have until the end of August 2021 to download any content out of Sakai that they want to keep. 

Yes! 

The technical team has added a link on apps.ithaca.edu next to the Sakai link. As we transition from Sakai in the fall the link will change over to only show Canvas. 

To access Canvas visit canvas.ithaca.edu and log in with your IC Netpass (email and password) credentials. You will need to use multi-factor authentication to get into Canvas. 

We have put together several courses to help instructors and students learn about Canvas. These courses are available by clicking on the (?) Help menu in the navigation pane, listed in your Courses and on your Dashboard, or linked from another course site. 

  • Canvas Resources @ IC (for instructors only - with access to:)
    • ​​Canvas Accessibility @ IC
    • Summer Institute 2021 
  • Canvas Student Resources @ IC (for students only)
  • Passport to Canvas (for students)
  • Growing with Canvas (for instructors)

Courses in Canvas are units of instruction in one subject that typically last one term. Course sections in Homer will be automatically generated for all semesters, beginning with Fall 2021. In Canvas click on the Course or Dashboard button in the blue navigation bar, to see your courses. 

The LMS Governance and Executive Committees have established screening guidance for non-course, instructional canvas sites. Please read below for the guidelines that need to be met before you request a Canvas course site and next steps.  

Screening Guidance for Non-Course, Instructional Canvas Sites

Canvas sites are generally reserved for named, identified courses created as part of the official course schedule. However, under some circumstances, the creation of a Canvas site might be created for instructional purposes beyond scheduled courses with CRNs. Requests for such sites are screened by a task group of the LMS Governance Committee and will be evaluated using the following criteria.

  • Sites should be used for instructional purposes, for example, serve a cohort of students who may not be concurrently registered for a course in common but who are sharing an academic experience (e.g., a cumulative project such as a graduate or senior project, a field-based or clinical experience not associated with a CRN, modules that are required for training in the major, such as safety training, etc., that may not be associated with a specific CRN but that are required and instructional)
  • Sites should be more than a repository of documents/resources and rely on the collaborative and learning tools of an LMS (e.g., discussion forums, tests/quizzes, rubrics, and assignment/project feedback).

In order to request the creation of a Canvas site for instructional purposes, requesters should complete the Request a New Canvas Course form (https://ithaca.teamdynamix.com/TDClient/34/Portal/Requests/ServiceDet?ID=182) available in the IT Service Portal. Please provide as much detail as possible including the name of the course, who the owner/instructor will be, the purpose of the course, and a detailed description outlining the needs and impact.

Have a question that is not listed?

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