Formal Complaints

Formal Complaints for Students

FORMAL COMPLAINTS for STUDENTS

CAMPUS RESOURCES FOR STUDENTS

 

·  Student Conduct Code violations: www.ithaca.edu/policies/vol7/general/070102

·  Discrimination/Bias-Based Harassment complaints: https://www.ithaca.edu/hr/compliance/

·  Sexual Misconduct/ Sexual Harassment (Title IX): www.ithaca.edu/ogc/harassment/title9/

·  Health Center patient complaints: www.ithaca.edu/sacl/healthcenter/generalinformation/PatientComplaints/

·  Office of Public Safety complaints: www.ithaca.edu/sacl/safety/complaints

 

Students and those who care about and support students can find additional information about resources below: https://www.ithaca.edu/sacl/studentresources/

 

I-Care:  The ICare Team is a collaborative work group charged with evaluating and providing timely responses to reported student Behaviors of Concern.  The ICare Team facilitates the academic and personal success of students, contributes to the safety of the campus community, and enhances student retention. Members of the Ithaca College Community (staff, faculty, students, or family members) are encouraged to complete an ICare Referral if they aware that a student is exhibiting concerning behaviors or signs of distress.

 

Title IX:  All educational institutions in the United States receiving federal funding are required to comply with Title IX of the Education Amendments of 1972, which mandates that: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."  Ithaca College Community (staff, faculty, students, or family members) are encouraged to contact the Title IX Coordinator with any concerns about sex or gender discrimination affecting the College community, including incidents of sexual misconduct or violence.

 

SHARE:  SHARE (Sexual Harassment and Assault Response & Education) was created to educate Ithaca College members regarding issues of sexual violence through awareness and prevention. 

 

CAPS:  The Center for Counseling and Psychological Services (CAPS) provides short-term counseling to students who may benefit from intermittent and/or brief psychotherapy.  Students who need to speak with a counselor may contact CAPS to make an appointment or seek Same Day Crisis Services in case of an urgent need.

 

PETITION AND COMPLAINT PROCESSES FOR STUDENTS (Provost Page):

Students are encouraged to take concerns directly to the person or office where the event or circumstances occurred, attempting to resolve them with the staff member involved or, if that is unsuccessful, the staff member's supervisor. In addition to the informal process described above, several formal complaint and petition processes are available to students. If you are uncertain which process below is appropriate, please consult with your Dean's Office for advice. See resources below https://www.ithaca.edu/provost/studentdraft/?item=8715

 

·  Petition to waive all-College academic regulations: www.ithaca.edu/provost/docs/studentpetition.pdf

·  Grade changes and disputes (7.2.3.6.3): www.ithaca.edu/provost/docs/studentpetition.pdf

·  Distance learning complaint process: www.ithaca.edu/oes/online_learning

 

ADDITIONAL FORMAL COMPLAINT PROCESSES for STUDENTS:

Beyond EthicsPoint:

·  Institutional Policy on Disability (2.5): https://www.ithaca.edu/policies/vol2/volume_2-205/

·  Reporting Sexual Misconduct (2.1.4): www.ithaca.edu/policies/vol2/2_1/

·  Grievance Procedure for Discrimination Complaints (2.3.2): www.ithaca.edu/policies/vol2/volume_2-203/

·  Guidelines for Resolving Discrimination Complaints (2.7): www.ithaca.edu/policies/vol2/volume_2-207/

·  Right to a Hearing on Campus (7.1.2.2.11): www.ithaca.edu/policies/vol7/general/070102/

·  Personal Respect and Safety [III.E] (7.1.2.3.5): www.ithaca.edu/policies/vol7/general/070102/

·  Policy on Grade Disputes (7.2.3.6.3): https://www.ithaca.edu/policies/vol7/undergrad/070203/

 

EXTERNAL RESOURCES:

Office of Civil Rights (US Department of Education) - https://www2.ed.gov/about/offices/list/ocr/index.html

NYS Division of Human Rights - https://dhr.ny.gov/contact-us

Office of College and University Evaluation (NYS Education Department) - http://www.highered.nysed.gov/ocue/

The Advocacy Center - http://www.theadvocacycenter.org/