How we help students depends on the ways in which students answer our first response: “Why? What is making that feel like a good choice?” At this point our answers are also inflected by the implications of the pandemic.
Sometimes students need to be connected to IC resources, including our colleagues in other departments. Sometimes they need us to serve as academic or professional references so they can make necessary changes in their lives. Frequently, they need to be taught self-advocacy skills. But sometimes they simply need to be heard, and to hear alternative points of view from someone who is not invested in the outcome the way family and friends may be.
Be understanding and ask probing questions. Help the student consider if there other ways of achieving that goal or addressing whatever is leading to this decision.