Please note that the Office of ICare and Student Support is operating under Ithaca College's summer hours meaning the office is not open on Fridays. Referrals will be reviewed during summer business hours (Monday-Thursday, 8:30am-5pm). If you are concerned about a student, please consider filing an ICare referral.
If you have an immediate concern, please contact the Office of Public Safety at (607)274-3333.
The ICare Team (Ithaca College Awareness, Response, and Education Team) is a collaborative work group charged with evaluating and providing timely responses to reported student Behaviors of Concern. The ICare Team facilitates the personal and academic success of students, contributes to the safety of the campus community, and enhances student retention.
An ICare referral is a short, straightforward, non-emergent form that's available online, 24/7. Individuals are invited to submit a referral if they’re worried about an IC student for any reason. Students are also encouraged to refer themselves if they are seeking assistance. Students can be referred for a multitude of reasons, though most referrals are made in response to mental health, interpersonal, or adjustment difficulties. The goal of ICare is to help students connect with supports and resources, both on and off-campus.
More information about ICare outreach and the ICare Teams response to a referral.
If you're concerned about a student's well-being, please consider submitting an ICare referral:
Please note that ICare referrals are only reviewed during normal business hours and may take up to 3 business days to be reviewed. If your concern is emergent, please contact the Office of Public Safety at (607)274-3333.
Faculty/Staff-Unsure of where to start? Visit the Support or Refer a Student website. This decision tree is designed to help you quickly and accurately determine the most effective referral resource for each student.
If you're concerned about a student's academics, please consider submitting an Academic Alert:
For more information when to submit an ICare Referral vs when to submit an Academic Concern please visit our Differentiating Academic Concerns from ICare Referrals wepage. If you have difficulty submitting an Academic Concern please email academicsupport@ithaca.edu.
The Office of ICare and Student Support is tasked with overseeing the ICare referral process as well as meeting with many of the students referred to ICare. The ICare and Student Support staff is also a part of the ICare team. The ICare Team consists of close campus partners including the Office of ICare and Student Support, the Office of Residential Life and Student Conduct and Community Standards, the Center for Counseling, Health, and Wellness, the Office of Public Safety, Title IX, the Center for Equity, Inclusion, and Belonging, the Deans Office, the Office of Religious and Spiritual Life, and the Dean of Students. This team meets weekly to review referrals in an effort to support IC students' health and wellness.
Rebecca Cogan Carroll, LMHC, Director
Emmy LoBrutto, LMSW, Assistant Director
Danni Klein, LMSW, Care Manager
Joelle Albertsman, Program Coordinator
120-124 Towers Concourse
Fax: 607-274-7927
Office Hours
Monday-Thursday 8:30 am-5:00 pm
Friday 8:30 am-4:00 pm