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After submitting a referral, the Office of Case Management and the ICare team follow protocol for next steps.

ICare Team Response to Referrals

The ICare Team meets regularly to review ICare Referrals and any reported student Behaviors of Concern. The Team will initiate interventions that promote safety, offer support and guidance, and encourage student use of on- or off-campus resources. Interventions are typically initiated with the student who has demonstrated the concerning behaviorhowever, interventions can also include support and outreach towards those effected by the student's behavior. The ICare Team is responsible for maintaining private records of ICare referrals and interventions; these records are kept separate from a student's academic record.

Outreach from the ICare Team:

In most cases, a student referred to the ICare Team will be contacted and requested to meet with a case manager, their resident director, or a faculty/staff member who has a preexisting relationship with the student. An ICare representative will make multiple attempts at outreach to the student in question, through personalized letters, phone calls, and texting. All outreach efforts extended to the student will focus on understanding the reported concerning behaviorhelping the student feel supported, and connecting the student with resources that best fit their needs. If the ICare Team is unable to reach the student, other resources on campus will be utilized until successful contact with the student has occurred. 

What to Expect as a Referrer:

An individual who has submitted an ICare Referral can expect confirmation acknowledging receipt of their referral and may be contacted by an ICare Team Member for more information. Referring individuals are encouraged to make additional ICare referrals if a student's concerning behavior continues or worsens, or if new concerns arise.

Referring individuals can contact the Office of Case Management at (607) 274-7731 and speak with one of our case managers to request an update on a report they submitted. Please know that it is a priority to protect a student's privacy and information will be shared selectively with the student's best interest in mind.

ICare processes are not intended to be punitive. Judicial action is only initiated if a student's behavior is violating the student code of conduct.